Systems Engineer

Location: Merrimack, NH (Ideally) Westlake, TX (can consider)

Required Skills:

• Bachelor's degree in Computer Science or equivalent
• 6+ years hands-on experience as a systems engineer
• Design, build and maintain Amazon Connect Contact Flows and routing logic
• Implement dynamic and skill-based routing using AWS Lambda (Node.js or Python) and Dynamo DB

• Integrate Amazon Lex bots for conversational IVR, third APIs, and enterprise systems e.g., CRM, case management
• Manage call recording, error handling, and failover routing logic
• Configure and maintain queues, routing profiles and hours of operation
• Troubleshoot call logs using CloudWatch and optimize routing for performance
• Provide documentation, knowledge transfer, and architectural guidance to internal teams

• Work cross-functionally with internal teams (cloud, security, telephony, support) as needed
• Experience with version control and CI/CD for Lambda deployments.
• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
• Exposure to Genesys will be a plus
• Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus

• Hands-on AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)
• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
• Self-starter, curious, collaborative, innovative, eager to learn and teach others every day

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.