Overview
On Site
USD 28.00 - 33.00 per hour
Contract - Independent
Contract - W2
Skills
Technical Support
Conflict Resolution
Problem Solving
Performance Management
Project Management
Preventive Maintenance
Partnership
Help Desk
Service Desk
SLA
Computer Hardware
Laptop
Printers
Servers
Tier 3
Microsoft Windows
Dell
OS X
Microsoft Office
Root Cause Analysis
Escalation Management
System Administration
Computer Networking
Soft Skills
Communication
Collaboration
Customer Service
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Robert Half is seeking an experienced Tier 3 Support Specialist to supporting a local client in Bellevue, Washington. The ideal candidate will bring strong technical expertise and problem-solving skills to ensure efficient resolution of escalated issues.
Duration: 3-month contract with potential for extension or conversion
Location: 100% onsite in Bellevue, Washington
Schedule: Monday-Friday (7:30-4:30pm)
Responsibilities:
Requirements
Soft Skills:
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Robert Half is seeking an experienced Tier 3 Support Specialist to supporting a local client in Bellevue, Washington. The ideal candidate will bring strong technical expertise and problem-solving skills to ensure efficient resolution of escalated issues.
Duration: 3-month contract with potential for extension or conversion
Location: 100% onsite in Bellevue, Washington
Schedule: Monday-Friday (7:30-4:30pm)
Responsibilities:
- Work through the support queue in partnership with the Help Desk (shared service desk) to resolve escalated technical issues within SLA.
- Provide advanced troubleshooting across hardware, software, networking, desktops, laptops, and printers.
- Perform root cause analysis for recurring issues and escalate appropriately when issues are outside of scope.
- Act as on-site support for team members, serving as "eyes and ears" coverage.
- Collaborate with cross-functional teams to address connectivity and system administration issues.
- Troubleshoot connectivity issues with servers and networks.
- Support Microsoft 365 environments and Windows OS (Dell) with some MacOS.
Requirements
- 3+ years of experience in Tier 3 Support.
- Proficiency with Windows OS (Dell) and some exposure to MacOS.
- Strong knowledge of Microsoft 365.
- Experience in root cause analysis and escalation management.
- Basic System Administration experience (server connectivity troubleshooting).
- Networking expertise, with experience troubleshooting connectivity issues.
Soft Skills:
- Excellent communication skills.
- Strong cross-functional collaboration.
- Commitment to delivering exceptional customer service
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.