Field Service Technician

Role: Field Service Technician

Location: Poughkeepsie, NY (Onsite)

(contract)

Note* Need only locals, who can do onsite

Responsibilities:

• Respond to service calls in a timely manner, diagnosing and resolving hardware, software and audio and visual (AV) issues
• Provide training and support to staff and contractors.
• Install, configure, and maintain computer systems, networks, peripherals and AV systems.
• Provide technical support and training to end-users.
• Resolve complex and escalated technical problems related to network connectivity, software applications, and hardware components.
• Use advanced tools, techniques and applications to remediate issues.
• Maintain detailed records of service calls, troubleshooting steps, and equipment configurations in the service ticketing system.
• Prepare technical reports and documentation as required.
• Provide excellent customer service by ensuring timely and efficient resolution of support requests.
• Work with vendors to install technology and resolve and escalate technical problems on vendor systems and hardware.
• Set up and operate audio and video equipment for events, meetings, and presentations. MTR Rooms
• Off-site AV support for the Executive Team
• Mobile support
• M365 support
• Drive to branches
• Service Now knowledge preferred if possible as we are moving to that technology
• VDI knowledge preferred if possible as we are moving to that technology
• Adhere to the HVCU internal policies and IT Procedures

Other Requirements:

• 100% on Site/Hands on Coming to the office in Poughkeepsie
• Driver's license - Own car
• Monday-Friday 8am 5pm with 1hr lunch
• Occasional OT and weekend work
• We observe all Federal holidays