Overview
On Site
USD 106,400.00 - 203,600.00 per year
Full Time
Skills
Microsoft Office
Marketing
Microsoft Windows
Promotions
Backbone.js
Business Intelligence
Analytics
Machine Learning (ML)
Collaboration
Accountability
Operating Systems
Data Analysis
Cadence
Operational Excellence
Documentation
Quality Assurance
Continuous Improvement
Use Cases
Automated Testing
Fluency
Training
Leadership
Dashboard
Business Marketing
Economics
Public Relations
Social Media
Event Management
Marketing Strategy
Business Planning
Program Management
Marketing Operations
Digital Marketing
Privacy
Legal
Regulatory Compliance
Communication
Email Marketing
Orchestration
Artificial Intelligence
Workflow
Marketing Automation
Clarity
Integrated Marketing
Internal Communications
Integrated Circuit
IC
SAP BASIS
Microsoft
Immigration
Military
Job Details
Overview
The Consumer Growth Engine (CGE) is a digitally centric performance marketing team focused on delighting customers with relevant, timely, personalized communications to help them grow excitement in getting more value out of Microsoft products and services. The CGE is one of the largest-scale consumer marketing engines globally, utilizes placements across Windows and Edge to create extensive promotions, known as in-product, reaching more than 100+ billion impressions annually, while the email programs reach an additional scale of 3.5+ billion emails per year.
As the Operational Excellence and AI Enablement Leader, you serve as the operating backbone for the inproduct and email channels. This highimpact, highvisibility role builds the operating system-processes, standards, documentation, and AIenabled workflows-that ensures these channels run predictably, efficiently, and with maximum customer impact. You translate strategy into repeatable systems, drive crossfunctional alignment, embed AI into daily workflows, and strengthen execution reliability across Engineering, Privacy/CELA, Legal, BI/Analytics, and partner teams. You play a critical role in shaping customer journeys by applying AI and machine learning to elevate the quality, relevance, and performance of inproduct and email marketing experiences. You also are responsible for leading strategic tooling discussions with engineering, product teams, and compliance (legal/privacy).
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
This role translates channel strategy into a scalable operating system by designing and maintaining SOPs, workflows, templates, and SLAs that reflect customer-first principles and CGE's mission. It leads cross-functional governance by running intake, review, and approval workflows across Engineering, Privacy/CELA, Legal, and Data/Analytics, while maintaining clear escalation paths and a disciplined unblocked cadence. The role drives operational excellence by building and updating end-to-end workflow maps for in product and email channels, establishing documentation standards, creating templates and QA processes, and leading adoption and continuous improvement of the operating model. It embeds AI into day-to-day execution by identifying practical use cases-including automation, QA, prompts, and personalization, building an AI enablement toolkit, and guiding team fluency through targeted training. The role strengthens leadership visibility through operational dashboards that track reliability, throughput, blockers, and AI impact, and deliver concise operational narratives in executive forums.
Qualifications
Required/Minimum Qualifications:
Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.
Preferred Qualifications
7+ years in program management, marketing operations, digital marketing, or channel operations.
Experience navigating Engineering, Privacy/CELA, Legal, and compliance workflows.
Strong communication and cross-functional influence skills.
Experience with lifecycle/email marketing, digital experience orchestration.
Familiarity with AI-assisted workflows and marketing automation.
Proven ability to drive clarity and structure in complex environments.
Integrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
The Consumer Growth Engine (CGE) is a digitally centric performance marketing team focused on delighting customers with relevant, timely, personalized communications to help them grow excitement in getting more value out of Microsoft products and services. The CGE is one of the largest-scale consumer marketing engines globally, utilizes placements across Windows and Edge to create extensive promotions, known as in-product, reaching more than 100+ billion impressions annually, while the email programs reach an additional scale of 3.5+ billion emails per year.
As the Operational Excellence and AI Enablement Leader, you serve as the operating backbone for the inproduct and email channels. This highimpact, highvisibility role builds the operating system-processes, standards, documentation, and AIenabled workflows-that ensures these channels run predictably, efficiently, and with maximum customer impact. You translate strategy into repeatable systems, drive crossfunctional alignment, embed AI into daily workflows, and strengthen execution reliability across Engineering, Privacy/CELA, Legal, BI/Analytics, and partner teams. You play a critical role in shaping customer journeys by applying AI and machine learning to elevate the quality, relevance, and performance of inproduct and email marketing experiences. You also are responsible for leading strategic tooling discussions with engineering, product teams, and compliance (legal/privacy).
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
This role translates channel strategy into a scalable operating system by designing and maintaining SOPs, workflows, templates, and SLAs that reflect customer-first principles and CGE's mission. It leads cross-functional governance by running intake, review, and approval workflows across Engineering, Privacy/CELA, Legal, and Data/Analytics, while maintaining clear escalation paths and a disciplined unblocked cadence. The role drives operational excellence by building and updating end-to-end workflow maps for in product and email channels, establishing documentation standards, creating templates and QA processes, and leading adoption and continuous improvement of the operating model. It embeds AI into day-to-day execution by identifying practical use cases-including automation, QA, prompts, and personalization, building an AI enablement toolkit, and guiding team fluency through targeted training. The role strengthens leadership visibility through operational dashboards that track reliability, throughput, blockers, and AI impact, and deliver concise operational narratives in executive forums.
Qualifications
Required/Minimum Qualifications:
Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.
Preferred Qualifications
7+ years in program management, marketing operations, digital marketing, or channel operations.
Experience navigating Engineering, Privacy/CELA, Legal, and compliance workflows.
Strong communication and cross-functional influence skills.
Experience with lifecycle/email marketing, digital experience orchestration.
Familiarity with AI-assisted workflows and marketing automation.
Proven ability to drive clarity and structure in complex environments.
Integrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.