TQA Manager Payments & Card Acceptance

Job Title: TQA Manager Payments & Card Acceptance

Location: 100% Remote

Contract: 6+ Months

Additional Information:

This role may require to travel to LATAM.

Job Description

The International Client Services Technical Quality of Acceptance (TQA) Manager is responsible for leading and supervising all related technical acceptance enablement activities as part of their assigned county/is, leveraging a strong trend and root cause analysis approach, while orchestrating the required support from specialized partnering teams to achieve successful remediation and country acceptance health targets.

The role holder is accountable for working with stakeholders, representing the TQA project by providing regular country updates, including challenges and wins to direct management and senior internal stakeholder clients.

The TQA Manager stays on top of all the project activities in the assigned countries and is the primary contact for issues and challenges arising from the portfolio of merchants they are responsible for.

This role requires payments knowledge in the financial services industry, ideally from a scheme, or an acquiring background in the acceptance or acceptance related field, ensuring smooth and consistent deliveries, while understanding and fixing technical problems raised during payment checkout at POS terminals and ecommerce websites.

Job Responsibilities:

Leadership: sees the bigger picture, knows how to remove obstacles, and naturally becomes an evangelist of the TQA project in the assigned country/ies

Communication: is able to communicate effectively with directors and above, masters presentation skills, acting as a consultant across the business

Analytic Thinking: Is very familiar with data (able to manipulate it), trend analysis and root cause analysis

Problem Solving: can break down complex acceptance technical problems and resolve them working cross functionally

Manages technical communications with client s technical team, project team, customer service teams and senior executives

Provides technical support and consultancy to assigned markets and clients while naturally becoming the trusted point of contact for fixing technical acceptance issues

Proactively resolves client business & technical problems while showing strong leadership navigating the articulated business matrix, acting in complete autonomy

Supports business development teams to expand acceptance in specific markets

Supports market testing activities conducted by Discover with the partners and lead remediation efforts

Proactively find gaps in the acceptance by reviewing historical transactions using data tools

Provides regular updates and reporting adapted to different levels of management on key metrics and objectives

Be able to adapt overall remediation tactics and strategies to address challenges/issues/ opportunities

Executes department initiatives and ensures processes and projects are well documented to meet auditing requirements

Could have additional responsibilities for planning, directing, and coordinating activities cross functionally.

Top Skills:

Extensive knowledge and experience of the payment ecosystem, preferably from a scheme or acquiring background

Extensive experience in managing card acceptance (technical remediation) from an operational perspective

Proficient knowledge of Excel, Trend Analysis and Root Cause Analysis are essential

Good knowledge of Power Point, proficient in delivering presentations to senior management

Natural relationship builder able to proficiently set and maintain great relationships with a portfolio of clients and multiple internal stakeholders