PC Support Technician

Job Description
We are seeking a candidate with strong organizational, communication, and customer service, and call center skills. This role involves maintaining high levels of customer service, requiring excellent interpersonal skills and the ability to collaborate effectively.
Responsibilities:

• Answering questions from business partners and viewing client data.
• Assisting with IT asset management systems, organizing and reviewing hardware inventories, and checking warranty statuses.
• Reviewing hardware requests and submitting security requests for website logins.
• Collaborating with business units to assist advisors with questions and needs.
• Providing internal information and support.

Training:

• In-house training on systems and business knowledge will be provided.
• Training turnaround is 1 month.

Qualifications:

• Strong soft skills are essential. Call center or customer service experience is a plus.
• Preferably a 4-year degree or working towards/close to receiving a degree.
• Relevant internship or professional experience in IT customer service, IT support, or IT troubleshooting.
• Basic planning, organizational, time management, decision-making, and superb written/verbal communication skills.
• Ability to maintain accuracy and confidentiality.
• Strong problem-solving and conceptual skills.
• Ability to work with people at all levels and embrace change.

Technologies Used:

• ServiceNow
• Azure
• Office 365 (including SharePoint and Teams)
• Active Directory
• Multifactor Authentication (MFA)
• Windows
• VPN (Zscaler and Pulse Secure)
• Virtual Desktop Interface (VDI)
• Citrix Desktop Director
• PureCloud for taking calls

Skills:

• PC Technician
• Hardware support
• Help desk support
• Technical support
• Phone support
• MS Office proficiency

Additional Skills & Qualifications:

• Strong customer service skills.
• Team player mentality.
• Patience and problem-solving skills.

Experience Level:

• Entry Level

Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on May 2, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.