IT Support Technician

Job Description

We are seeking a detail-oriented IT Support Technician to join our team and provide technical support for approximately 1,500 internal users. This role is primarily request-based (80%), focusing on onboarding new hires, preparing hardware kits, and granting system access, with the remaining workload dedicated to break/fix troubleshooting.

Key Responsibilities

• Handle daily IT requests (approx. 20 tickets/day) through ServiceNow or similar ticketing systems, including some walk-in support.
• Onboard new employees, including account setup, hardware preparation, and access provisioning.
• Assemble and configure hardware kits for remote and on-site employees.
• Troubleshoot and resolve issues related to:
  • Microsoft 365 (basic O365 product support and troubleshooting)
  • Active Directory (user account creation, group policy updates)
  • Secure File Transfer Protocol (SFTP) for secure data sharing
• Provide support in a Cisco-based communications environment (prior experience is a plus but not required).
• Maintain accurate documentation of incidents, resolutions, and processes.

Environment & Tools

• Operating Systems: Windows 10/11
• Applications: Microsoft 365 Suite
• Directory Services: Active Directory
• Ticketing System: ServiceNow (or similar)
• Networking: Basic understanding of secure file transfer protocols
• Hardware: Laptops, desktops, and peripheral devices

Qualifications

• Experience: 1-3 years in IT support or help desk roles
• Skills:
• Strong troubleshooting skills for Windows and O365 environments
  • Familiarity with Active Directory user and group policy management
  • Knowledge of ticketing systems (ServiceNow preferred)
• Certifications: CompTIA A+, Microsoft certifications, or equivalent experience preferred

Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Morrisville,NC.
Application Deadline
This position is anticipated to close on Sep 20, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.