Overview
On Site
USD 75,000.00 - 85,000.00 per year
Full Time
Skills
Technical Support
Business Operations
Software Installation
Hardware Installation
Backup
Preventive Maintenance
Printers
Customer Service
Service Desk
Management
Microsoft Azure
Multi-factor Authentication
Collaboration
Network
Incident Management
Dashboard
Computer Hardware
Microsoft Windows
Operating Systems
Microsoft Office
Active Directory
Identity Management
Root Cause Analysis
Windows PowerShell
Scripting
Computer Networking
Disk Imaging
Conflict Resolution
Problem Solving
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a Service Desk Technician to provide exceptional technical support and ensure seamless operation of end-user systems. This role requires a proactive approach to resolving technology issues, maintaining system functionality, and enhancing user experiences. Based in Fairfield County, Connecticut, you will play a vital role in supporting business operations through effective troubleshooting and collaboration.
Responsibilities:
Act as the primary point of contact for all end-user service desk issues and requests, ensuring timely and effective resolution.
Perform hands-on technical fixes, including software installation, hardware setup, system configuration, and file backup implementation.
Conduct preventative maintenance on workstations, printers, and peripherals to ensure optimal performance.
Escalate complex issues to appropriate IT team members while maintaining ownership of user requests.
Build strong relationships with users by delivering excellent customer service and fostering trust.
Document and track the problem-solving process for service desk requests, including decisions made and actions taken.
Access online resources, such as software updates and knowledge bases, to assist in resolving technical issues.
Manage user accounts, permissions, and security settings in Active Directory and Azure AD, including multi-factor authentication.
Collaborate with application, network, and server teams to provide comprehensive support and incident management.
Monitor system alerts and endpoint dashboards to identify and address potential issues proactively.
Requirements
Proficiency in desktop hardware and workstation support.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Experience with Office 365 applications and their functionalities.
Familiarity with Active Directory for user account management.
Ability to perform root cause analysis using advanced diagnostic tools and system logs.
Competence in PowerShell scripting for automation and troubleshooting tasks.
Familiarity with basic network troubleshooting tasks.
Expertise in desktop imaging processes and related technologies.
Excellent problem-solving skills and a customer-focused mindset.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a Service Desk Technician to provide exceptional technical support and ensure seamless operation of end-user systems. This role requires a proactive approach to resolving technology issues, maintaining system functionality, and enhancing user experiences. Based in Fairfield County, Connecticut, you will play a vital role in supporting business operations through effective troubleshooting and collaboration.
Responsibilities:
Act as the primary point of contact for all end-user service desk issues and requests, ensuring timely and effective resolution.
Perform hands-on technical fixes, including software installation, hardware setup, system configuration, and file backup implementation.
Conduct preventative maintenance on workstations, printers, and peripherals to ensure optimal performance.
Escalate complex issues to appropriate IT team members while maintaining ownership of user requests.
Build strong relationships with users by delivering excellent customer service and fostering trust.
Document and track the problem-solving process for service desk requests, including decisions made and actions taken.
Access online resources, such as software updates and knowledge bases, to assist in resolving technical issues.
Manage user accounts, permissions, and security settings in Active Directory and Azure AD, including multi-factor authentication.
Collaborate with application, network, and server teams to provide comprehensive support and incident management.
Monitor system alerts and endpoint dashboards to identify and address potential issues proactively.
Requirements
Proficiency in desktop hardware and workstation support.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Experience with Office 365 applications and their functionalities.
Familiarity with Active Directory for user account management.
Ability to perform root cause analysis using advanced diagnostic tools and system logs.
Competence in PowerShell scripting for automation and troubleshooting tasks.
Familiarity with basic network troubleshooting tasks.
Expertise in desktop imaging processes and related technologies.
Excellent problem-solving skills and a customer-focused mindset.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.