Overview
On Site
Depends on Experience
Full Time
Skills
API
Channel Sales
Cloud Computing
Collaboration
Communication
Customer Experience
Customer Master Data
Customer Relationship Management (CRM)
Customer Service
Customization
Data Governance
Data Integration
Documentation
Dynamics
EBS
Electronic Commerce
Enterprise Architecture
Enterprise Integration
Enterprise Resource Planning
Fusion
JDE
Leadership
Magento
Management
Mapping
Marketing
Microsoft
Microsoft Azure
MuleSoft
Oracle
Oracle Fusion
Partner Relationship Management
Pricing
Quoting
Regulatory Compliance
Roadmaps
Sales
Specification Gathering
Stakeholder Management
Vendor Management
Workflow
Job Details
Job Title: Principal Architect CX (Customer Experience)
Location: Houston, TX USA
Position Type: Full-time
Key Responsibilities:
- Define and own the CX architecture vision, roadmap, and reference architecture across platforms (Oracle CPQ, PRM, Oracle Sales Cloud, D365).
- Act as the CX domain lead for enterprise architecture, representing CX in cross-functional architecture governance boards.
- Align CX architecture with business goals, enterprise architecture strategy, and digital transformation initiatives.
- Lead the design and end-to-end architecture for Oracle CPQ Cloud implementation and its integration with Oracle Fusion Cloud, EBS, JDE, and CRM systems.
- Define and validate integration patterns, API strategies, and data synchronization models between CPQ, ERP systems, and CX platforms.
- Ensure solutions support omni-channel sales, partner collaboration, quoting, pricing, and order fulfillment processes.
- Guide the configuration and customization of Oracle CPQ Cloud, ensuring alignment with business and technical requirements.
- Partner with other architects (ERP, Data, Integration, Security) to ensure a cohesive architecture.
- Evaluate and provide guidance on usage of Oracle PRM, Sales Cloud, and D365 capabilities in the CX stack.
- Oversee architectural documentation, solution blueprints, and technical specifications.
- Collaborate with business stakeholders (Sales, Marketing, Customer Service, Channel Partners) to understand CX goals and translate them into architectural designs.
- Work with implementation partners, product vendors, and system integrators to ensure architectural integrity.
- Ensure compliance with enterprise data governance, integration, and security policies.
Qualifications and Experience:
- 18+ years of experience in IT with at least 5 years in a CX/CRM architecture leadership role.
- Proven experience with Oracle CPQ Cloud implementation in a global, multi-ERP environment.
- Deep understanding of customer journey mapping, Quote-to-cash processes, and partner channel enablement.
- Hands-on knowledge of Oracle CPQ, Oracle Sales Cloud, PRM, and Microsoft D365 with ERP systems like Oracle Fusion Cloud, EBS, JDE etc.
- Experience with enterprise integration tools (e.g., Oracle Integration Cloud, MuleSoft, Azure Logic Apps) and API-led integration.
- Strong knowledge of CX data models, customer master data, and quote-to-order workflows.
- Exposure to eCommerce platforms like Magento is plus
- Ability to evaluate and guide system customizations, extensions, and integrations.
- Strong communication, stakeholder management, and vendor management skills.
Preferred Certifications:
- Oracle CPQ Cloud Certified Implementation Specialist
- Oracle Fusion CX Architect or equivalent
- Microsoft Dynamics certifications will be plus
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.