Overview
On Site
USD 30.00 - 35.00 per hour
Full Time
Skills
Tier 2
Laptop
Computer Hardware
Microsoft Outlook
Cabling
Microsoft Windows
Migration
User Experience
Documentation
ServiceNow
Customer Satisfaction
SLA
Issue Tracking
Inventory
Technical Writing
User Guides
Knowledge Base
Collaboration
System Security
Technical Support
Remote Support
Fluency
Operating Systems
Optimization
Analytical Skill
Problem Solving
Conflict Resolution
Customer Service
OS X
Microsoft Office
Adobe Creative Cloud
Web Browsers
Computer Networking
Network Protocols
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Network
Information Technology
Computer Science
Organized
Attention To Detail
Management
AirWatch
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
PC & Mac Endpoint Support: o Provide Tier 2 technical support for Windows and macOS laptops, desktops, and peripheral devices. Diagnose, troubleshoot, and resolve hardware and software issues, escalating when necessary. Troubleshooting & Problem Resolution: o Perform diagnostic tests to evaluate and isolate system problems. o Resolve complex issues related to Windows, macOS, third-party applications (e.g. Microsoft Office 365, Adobe Creative Cloud), network connectivity, and security. o Troubleshoot Outlook, OneDrive, BitLocker/FileVault, and various other common/recurring PC & Mac issues in a structured enterprise environment. Device Imaging, Configuration, Migration & Deployment: o Image, configure and deploy Windows and macOS endpoints for newly onboarded end-users, including deskside installation and cable-management of displays and peripherals. o Image and configure Windows and macOS endpoint replacements/upgrades for end-of-lifecycle devices as scheduled, ensuring the smooth migration of applications and data between devices for a painless end-user experience. User Support & Documentation: o Effectively utilize ServiceNow to document activities in detail within assigned Task and Incident records, ensuring customer satisfaction, and adherence to applicable SLA's o Provide timely and effective technical assistance to end-users via various channels (in-person, remote, chat, phone, ticketing system). o Assist users in understanding and utilizing IT systems and software effectively. o Perform various asset- and inventory-related tasks accurately and consistently to ensure all device records are up-to-date and reported counts are reliable. o Develop and maintain clear technical documentation, user guides, and knowledge base articles. System Maintenance & Security: o Ensure managed devices comply with security protocols and best practices. o Implement and maintain security configurations and patches. o Proactively monitor and remediate incorrect or incomplete device enrollments and configurations. Collaboration: o Work closely with other IT teams (network, systems, security) to resolve complex issues and implement IT projects. o Participate in regular review sessions with IT Support teams to enhance collective skills and capabilities. Required Skills and Qualifications: o Experience: 3-5 years of demonstrated experience in PC and Mac desktop support within a business or enterprise environment. o macOS Fluency: In-depth knowledge of modern macOS operating systems (beyond familiarity/casual use), including installation, configuration, troubleshooting, and optimization. o Troubleshooting Skills: Excellent analytical and problem-solving abilities with a methodical approach to diagnosing and resolving technical issues. o Customer Service: Exceptional customer service skills, with the ability to communicate technical information clearly and patiently to users of varying technical proficiency. o Software Knowledge: Experience supporting common PC and macOS applications such as Microsoft Office 365, Adobe Creative Cloud, web browsers, and more. o Networking Fundamentals: Functional understanding of network protocols (TCP/IP, DNS, DHCP) and network connectivity troubleshooting. Education: o Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Attributes: o Self-motivated and able to work independently as well as collaboratively in a team environment. o Highly organized with strong attention to detail. o Ability to prioritize and manage multiple tasks in a fast-paced environment. o Proactive and eager to learn new technologies.
Skills
Desktop, mac, airwatch
Top Skills Details
Desktop,mac,airwatch
Additional Skills & Qualifications
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Alameda,CA.
Application Deadline
This position is anticipated to close on Jun 23, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
PC & Mac Endpoint Support: o Provide Tier 2 technical support for Windows and macOS laptops, desktops, and peripheral devices. Diagnose, troubleshoot, and resolve hardware and software issues, escalating when necessary. Troubleshooting & Problem Resolution: o Perform diagnostic tests to evaluate and isolate system problems. o Resolve complex issues related to Windows, macOS, third-party applications (e.g. Microsoft Office 365, Adobe Creative Cloud), network connectivity, and security. o Troubleshoot Outlook, OneDrive, BitLocker/FileVault, and various other common/recurring PC & Mac issues in a structured enterprise environment. Device Imaging, Configuration, Migration & Deployment: o Image, configure and deploy Windows and macOS endpoints for newly onboarded end-users, including deskside installation and cable-management of displays and peripherals. o Image and configure Windows and macOS endpoint replacements/upgrades for end-of-lifecycle devices as scheduled, ensuring the smooth migration of applications and data between devices for a painless end-user experience. User Support & Documentation: o Effectively utilize ServiceNow to document activities in detail within assigned Task and Incident records, ensuring customer satisfaction, and adherence to applicable SLA's o Provide timely and effective technical assistance to end-users via various channels (in-person, remote, chat, phone, ticketing system). o Assist users in understanding and utilizing IT systems and software effectively. o Perform various asset- and inventory-related tasks accurately and consistently to ensure all device records are up-to-date and reported counts are reliable. o Develop and maintain clear technical documentation, user guides, and knowledge base articles. System Maintenance & Security: o Ensure managed devices comply with security protocols and best practices. o Implement and maintain security configurations and patches. o Proactively monitor and remediate incorrect or incomplete device enrollments and configurations. Collaboration: o Work closely with other IT teams (network, systems, security) to resolve complex issues and implement IT projects. o Participate in regular review sessions with IT Support teams to enhance collective skills and capabilities. Required Skills and Qualifications: o Experience: 3-5 years of demonstrated experience in PC and Mac desktop support within a business or enterprise environment. o macOS Fluency: In-depth knowledge of modern macOS operating systems (beyond familiarity/casual use), including installation, configuration, troubleshooting, and optimization. o Troubleshooting Skills: Excellent analytical and problem-solving abilities with a methodical approach to diagnosing and resolving technical issues. o Customer Service: Exceptional customer service skills, with the ability to communicate technical information clearly and patiently to users of varying technical proficiency. o Software Knowledge: Experience supporting common PC and macOS applications such as Microsoft Office 365, Adobe Creative Cloud, web browsers, and more. o Networking Fundamentals: Functional understanding of network protocols (TCP/IP, DNS, DHCP) and network connectivity troubleshooting. Education: o Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Attributes: o Self-motivated and able to work independently as well as collaboratively in a team environment. o Highly organized with strong attention to detail. o Ability to prioritize and manage multiple tasks in a fast-paced environment. o Proactive and eager to learn new technologies.
Skills
Desktop, mac, airwatch
Top Skills Details
Desktop,mac,airwatch
Additional Skills & Qualifications
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Alameda,CA.
Application Deadline
This position is anticipated to close on Jun 23, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.