Desktop Support Professional

Job Title: Desktop Support Professional

Job Location: Greenwood Village Colorado 80111

Onsite Requirements:

• 5+ years experience with white glove support; strong skill set in supporting the executive team


• Mac and Windows OS support experience


• Strong knowledge base of MS 365, Outlook, Teams, Zoom and other conferencing technologies.

Job Description:

• We are seeking a highly skilled and customer-focused Desktop Support Professional Technician to serve as a dedicated Executive IT Liaison. This role is critical in providing white-glove, high-touch IT support to the Executive Leadership Team (ELT) at our Greenwood Village, CO office. The ideal candidate will have deep expertise in both Mac and Microsoft platforms, exceptional communication skills, and the flexibility to provide after-hours support when needed.

Key Responsibilities:

• Provide real-time, on-site technical support to ELT members for both Mac and Windows environments.


• Serve as the primary liaison between ELT members, Executive Assistants (EAs), and IT support teams.


• Translate executive-reported issues into accurate service tickets and ensure timely resolution.


• Own the lifecycle of executive support tickets including creation, documentation, and closure.


• Deliver structured onboarding support for new executive hires, ensuring a seamless technology experience.


• Maintain a proactive presence in the executive area to anticipate and resolve issues before they escalate.


• Coordinate with broader IT teams to escalate and resolve complex technical issues.


• Be available for occasional after-hours support during critical events or executive travel.

Required Skills and Qualifications:

• 5+ years of experience in desktop support or IT service roles, with a focus on executive or VIP support.


• Expertise in both macOS and Windows operating systems, including troubleshooting and configuration.


• Strong knowledge of Microsoft 365, Outlook, Teams, and conferencing technologies (Zoom, WebEx, etc.).


• Excellent interpersonal and communication skills, with the ability to interact confidently with senior executives.


• Proven ability to manage multiple priorities and respond quickly in high-pressure environments.


• Experience with ticketing systems such as ServiceNow or similar platforms.


• Ability to work independently and maintain discretion with sensitive information.

Preferred Experience:

• Previous experience in a white-glove or executive support role.


• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP).


• Familiarity with mobile device management (MDM) tools and enterprise security protocols.

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.


• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**