Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Skills
Help Desk
Cloud Computing
CompTIA
Computer Hardware
Customer Service
Management
Microsoft
Microsoft Office
Microsoft Windows
Technical Support
Video
Break/Fix
Adobe
Job Details
Hello,
Cogent Data Solutions LLC trying to reach you regarding a job opportunity. The role is Help Desk Support for one of our direct clients. Please take a look at the job description below and please send your updated resume.
Role: Help Desk Support
Location: Onsite - Austin - TX
Client Name: Office of Court Administration ( State client )
Job Qualifications/ Skills:
Minimum 3 years experienceCompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
- Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
- Experience working with customers across all levels of technological proficiency.
- Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
- Experience with Active Directory
- Experience with cloud platforms and technologies like Microsoft Azure
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer s issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of onboarding processs, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.