Overview
Skills
Job Details
Customer Support Technician
Celebration, FL
Provide computer and user support including, but not limited to, installation and configuration of hardware
and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve
tickets as assigned. Document work performed and resolutions.
Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other
5 Education
High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical
support of workstation hardware. OR 1 year of experience providing customer service and technical support with
Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation
training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate
degree in from an accredited college or university with at least 25% of the completed coursework in Information