Service Desk Analyst 3

Overview

Hybrid
$25 - $35
Contract - W2
Contract - Independent

Skills

Active Directory
Incident Management
Inventory Control
Microsoft Exchange Administration
Microsoft Office
Service Desk
Mobile Devices
Conflict Resolution
Software Asset Management
Microsoft Windows
Printers
System Imaging
Technical Support
Microsoft Technologies
Office 365
MDM
Intune

Job Details

Service Desk Analyst 3 (Contract-to-Hire)

Location: West Houston (Memorial City / Energy Corridor)
Type: Contract-to-Hire

Overview

A client in the West Houston area is seeking a Service Desk Analyst 3 for a contract-to-hire assignment. This role is ideal for an experienced IT support professional with strong technical troubleshooting skills and a proven ability to deliver exceptional end-user support. The successful candidate will handle a mix of remote and on-site support, participate in incident management, and play a key role in supporting business-critical IT operations.

Responsibilities

  • Provide IT support via phone, email, remote tools, and in person.

  • Log, track, and resolve service desk tickets in a timely manner, ensuring SLA compliance.

  • Troubleshoot and resolve access-related issues such as passwords, account lockouts, and login failures.

  • Create and manage user accounts and distribution lists in Active Directory.

  • Provide Microsoft 365 and Intune administration support.

  • Install, configure, and maintain desktop/laptop hardware, printers, and mobile devices.

  • Perform imaging, software updates, and equipment deployment.

  • Support hardware and software asset management, including inventory control.

  • Perform employee desk moves, IMAC (Install, Move, Add, Change) requests, and hardware setup/teardown.

  • Assist with incident management, desktop projects, and user adoption/training.

  • Work with IT managers and vendors to support supplier management activities.

Qualifications

  • Associate degree preferred; equivalent experience considered.

  • 3 5 years of IT support experience, including troubleshooting desktops, laptops, mobile devices, and peripherals.

  • 2+ years of experience with Microsoft technologies: Windows 10, Office/Office365, Active Directory, Intune, and Exchange Management Console.

  • Strong customer service orientation professional, approachable, and composed in high-pressure situations.

  • Excellent organizational and problem-solving skills; ability to prioritize and multitask.

  • Strong oral and written communication skills.

  • Demonstrated ability to work both independently and collaboratively in a fast-paced environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.