Computer Operations Manager

Tech Valley Talent (TVT) has a great long-term role as a Computer Operations Manager

DURATION: 6 Months

LOCATION: Tallahassee, FL- Onsite

The Project Manager will recruit Participating Contractors and Retailers for the Appliance Upgrade Program (AUP) and provide technical assistance and desk reviews for scope reviews and installations

Qualifications

• Minimum of 7 years of IT work experience, including managing team(s) responsible for production and operations support.
  
• Bachelor's degree in computer science, Information Systems, or other related field. Or equivalent work experience

Responsibilities

• Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
  
• Ensure operational support coverage and adherence to service level agreements (SLAs).
  
• Monitor system performance and availability, ensuring timely resolution of issues.
  
• Develop, implement, and maintain operational standards, procedures, and best practices.
  
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
  
• Plan and manage the integration and support of new technologies into the FDOT environment.
  
• Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
  
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
  
• Conduct performance evaluations, training, and succession planning.
  
• Provide input on business continuity planning and disaster recovery strategies.
  
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
  
• Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
  
• Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%.

TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.