IT Service Desk Lead

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Technical Support
Service Desk
Leadership
Supervision
Microsoft Windows
Google Chrome OS
Computer Networking
Hardware Troubleshooting
Communication
Problem Solving
Conflict Resolution
Customer Service
IT Service Management
ServiceNow
Zendesk
ITIL
Active Directory
Mobile Device Management
Master Data Management

Job Details

DatamanUSA has an exciting opportunity for a talented IT Service Desk Lead to work with one of our direct clients in Thornton, CO. We love referrals! Please refer us to your friends, family and colleagues for this opportunity. DatamanUSA gives referral bonuses (up to $500) if they get selected and perform well for our clients.

Job Details:

Title: IT Service Desk Lead

Duration: 6 Months

Location: Thornton, CO

Required/desired skills:

*) Associate's or Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent work experience.

*) 3+ years of experience in IT support or service desk environment, including 1+ year in a leadership or supervisory role.

*) Strong knowledge of Windows/Mac/Chrome OS, networking basics, and hardware troubleshooting.

*) Excellent communication, problem-solving, and customer service skills.

*) Experience with ITSM tools (e.g., ServiceNow, HaloITSM, Zendesk, etc.)

*) ITIL Foundation certification. (Preferred)

*) Familiarity with Active Directory, Google Workspace, mobile device management (MDM), and enterprise security protocols. (Preferred)

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