Network Surveillance Engineer

Title: Network Surveillance Engineer Duration: Contract to Hire Location: Littleton, CO
Responsibilities
Own responsibility for end-to-end monitoring of Network & Transport equipment, as well as observability tools
Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
Own responsibility of Market chat groups, initial troubleshooting & necessary support
Support site monitoring/health checks following maintenance activities (CR s)
Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
Manage outage and emergencies, including the agreed assurance KPI s & SLA.
Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP s & templates
Responsible to ensure the Open Incident backlog is at optimum levels
Skills, Experience and Requirements
Bachelor/Master's degree or equivalent.
Minimum of 3-5 years' of telecom/wireless experience.
Experience managing Network & Transport NOC shift environments and troubleshooting activities.
Able to organize and prioritize dynamic schedules, balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations), and Network architectures, routing protocols such as IS-IS, BGP, MPLS, BFD, GNSS, PTP, CEF.