Overview
On Site
Contract - Independent
Contract - W2
Skills
SAP BASIS
Network
System Imaging
Collaboration
Issue Tracking
Onboarding
Configuration Management
Management
IT Operations
Distribution
Remote Support
Software Troubleshooting
Microsoft Office
Active Directory
Computer Hardware
Laptop
ServiceNow
Communication
Dell
Backup
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Charleston, South Carolina. In this role, you will provide technical assistance and support to a diverse group of users, including executives and distribution center employees. This is a dynamic opportunity to work independently, troubleshoot issues, and ensure smooth operations across hardware, software, and network systems.
Responsibilities:
Install, configure, and maintain desktops, laptops, and other hardware to meet end-user requirements.
Perform system imaging and deploy new devices while ensuring proper setup and functionality.
Troubleshoot and resolve technical issues remotely and on-site for a team of approximately 400 users.
Collaborate with C-suite executives and other staff members, adapting to various communication styles and personalities.
Utilize the ServiceNow ticketing system to manage and document support requests effectively.
Provide onboarding support for new team members, ensuring a seamless transition into the company.
Work independently to make informed decisions, demonstrating trustworthiness and initiative.
Support and maintain Apple devices, backup technologies, and configuration management tools.
Maintain and update Active Directory and Office 365 environments as needed.
Assist in managing IT operations for multiple distribution facilities.
Requirements
Proven experience in desktop support, including hardware and software troubleshooting.
Familiarity with Microsoft Office 365 and Active Directory environments.
Hands-on experience with imaging and deploying hardware such as laptops and desktops.
Ability to use ticketing systems like ServiceNow for tracking and resolving support issues.
Strong communication skills to effectively interact with diverse teams, including executives.
Knowledge of Apple devices, Dell technologies, and backup technologies.
Capability to work independently and adapt to a fast-paced environment.
A personable and approachable demeanor to build trust and rapport with end users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Charleston, South Carolina. In this role, you will provide technical assistance and support to a diverse group of users, including executives and distribution center employees. This is a dynamic opportunity to work independently, troubleshoot issues, and ensure smooth operations across hardware, software, and network systems.
Responsibilities:
Install, configure, and maintain desktops, laptops, and other hardware to meet end-user requirements.
Perform system imaging and deploy new devices while ensuring proper setup and functionality.
Troubleshoot and resolve technical issues remotely and on-site for a team of approximately 400 users.
Collaborate with C-suite executives and other staff members, adapting to various communication styles and personalities.
Utilize the ServiceNow ticketing system to manage and document support requests effectively.
Provide onboarding support for new team members, ensuring a seamless transition into the company.
Work independently to make informed decisions, demonstrating trustworthiness and initiative.
Support and maintain Apple devices, backup technologies, and configuration management tools.
Maintain and update Active Directory and Office 365 environments as needed.
Assist in managing IT operations for multiple distribution facilities.
Requirements
Proven experience in desktop support, including hardware and software troubleshooting.
Familiarity with Microsoft Office 365 and Active Directory environments.
Hands-on experience with imaging and deploying hardware such as laptops and desktops.
Ability to use ticketing systems like ServiceNow for tracking and resolving support issues.
Strong communication skills to effectively interact with diverse teams, including executives.
Knowledge of Apple devices, Dell technologies, and backup technologies.
Capability to work independently and adapt to a fast-paced environment.
A personable and approachable demeanor to build trust and rapport with end users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.