Technical Writer

Job Title: Technical Writer (Remote)
Location: Remote (U.S. Based)
Contract Type: 12-Month W2 Contract
Pay Rate: $36-$42/hour (depending on experience)

Client: Leading Global E-Commerce & Technology Company

Job Summary:

Russell Tobin & Associates is seeking a Technical Writer to support documentation and process content for a high-profile client in the e-commerce and technology sector. This is a fully remote, 12-month W2 contract opportunity. The Technical Writer will be responsible for editing, formatting, coding, and publishing Standard Operating Procedures (SOPs) in a content management system to be used by internal global support teams.

Key Responsibilities:

• Format and stage SOP documents within a proprietary Content Management System (CMS)
• Convert drafts into structured, coded documentation using XML/HTML-based formats
• Copyedit SOPs for grammar, clarity, and consistency before publishing
• Collaborate with Content Management Specialists to clarify ambiguous content
• Ensure SOPs meet quality standards for internal use across different markets and languages
• Manage a queue of documentation requests and meet publishing deadlines
• Identify and suggest improvements to documentation workflows and processes

Required Qualifications:

• 2-4 years of experience in a technical writing or lead writing role
• Strong writing, editing, and proofreading skills in English
• Experience working with technical or developer-facing documentation
• Ability to work independently, manage multiple tasks, and meet deadlines
• Team-oriented with strong interpersonal and communication skills
• Experience working with XML-based publishing systems

Preferred Qualifications:

• Knowledge of DITA XML, HTML, and/or Oxygen XML Author
• Familiarity with web services and related technologies
• Experience using content and workflow management tools such as Ajuda and Workfront
• Strong organizational skills and attention to detail

Key Competencies:

• Ownership and accountability in managing documentation quality
• Ability to adapt in a fast-paced, dynamic work environment
• Strong communication and problem-solving skills
• Bias for action and continuous improvement mindset

How to Apply:

Qualified candidates are encouraged to apply with an updated resume highlighting relevant technical writing experience. A writing portfolio or work samples may be requested during the interview process.

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Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.