Overview
On Site
Accepts corp to corp applications
Contract - Fulltime
Skills
Desktop
Job Details
Hi,
Our client is looking Desktop Support Consultant for Full-time project in Multi Location below is the detailed requirements.
Kindly share your updated resume to proceed further.
Job Role: Desktop Support Consultant
Location: Multi-Location
Mode of Hiring: Full-time
Job Description:
- Bachelor's or Master's Degree with 8+ years of relevant experience.
- Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
- Proactively and consistently communicate with clients and colleagues
- Accurately and promptly record all-time in our ticketing system
- Proactively manage ticket queue
- Ensure all ticket notes and statuses are up to date
- Troubleshoot end-user technical issues and document all steps up through resolution
- Effectively multi-task to manage workload
- Collaborate on the improvement of operational effectiveness
- Document, take ownership of, and escalate issues
- Meet individual and team SLA targets
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