Overview
On Site
$45 - $49
Contract - W2
Contract - 06 Month(s)
Skills
Android
Application Support
BMC Remedy
Break/Fix
Collaboration
Computer Hardware
Data Link Layer
Desktop Management
Directory Services
IT Service Management
LAN
Laptop
Microsoft Windows
Mobile Devices
Network Administration
OS X
Operating Systems
Printers
Printing
Repair
ServiceNow
Software Configuration
Technical Support
VoIP
WAN
Wireless Communication
Job Details
Job Description
- 7+ years of experience in Desktop Management - Infrastructure Services (IS)
- Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
- Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
- PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
- Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
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