Overview
Hybrid2 days onsite
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 8 Month(s)
Skills
Office 365
Technical Support
troubleshooting
Problem Solving
technical assistance
Atlassian/Jira ticketing
JAMF/Intune and MDM management
Job Details
Note:
- Please note that candidates who are local to Salt Lake City UT only need to apply.
- Candidates who are strong in JAMF/Intune only need to apply for this role.
Roles and responsibilities:
- Work closely with HR and hiring managers to support employee onboarding and offboarding in a timely manner.
- Maintain asset management.
- Provide technical assistance and training to staff on using hardware and software programs including remote access.
- Support and maintain user accounts including rights, security, and system groups.
- Maintain user account administration across multiple systems and platforms, including but not limited to,Google Workspace, Office 365, Slack/Teams, and more.
- Maintain/Update/Upgrade PCs, MACs, printers, mobile devices, and related auxiliary systems.
Education and Skill Requirements
- Experience with PC and Mac/iPhone support.
- Experience with JAMF/Intune and MDM management.
- Experience with Google Workspace, Microsoft AD and Office 365 administration.
- Experience with Atlassian/Jira ticketing system or other helpdesk ticketing system, processes, and procedures.
- Excellent Problem Solving and critical thinking skills.
- Able to communicate effectively.
- Experience troubleshooting technical issues.
- Requires a bachelor s degree in computer science OR
- 8-10 Years experience in a technical support role
- 1+ Years troubleshooting network connection issues
- US Military or Veteran a plus