Sr. Technical Support Specialist (JAMF/Intune/Mac)

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 8 Month(s)

Skills

Office 365
Technical Support
troubleshooting
Problem Solving
technical assistance
Atlassian/Jira ticketing
JAMF/Intune and MDM management

Job Details

Note:

  • Please note that candidates who are local to Salt Lake City UT only need to apply.
  • Candidates who are strong in JAMF/Intune only need to apply for this role.

 

 

Roles and responsibilities:

  • Work closely with HR and hiring managers to support employee onboarding and offboarding in a timely manner.
  • Maintain asset management.
  • Provide technical assistance and training to staff on using hardware and software programs including remote access.
  • Support and maintain user accounts including rights, security, and system groups.
  • Maintain user account administration across multiple systems and platforms, including but not limited to,Google Workspace, Office 365, Slack/Teams, and more.
  • Maintain/Update/Upgrade PCs, MACs, printers, mobile devices, and related auxiliary systems.

Education and Skill Requirements

  • Experience with PC and Mac/iPhone support.
  • Experience with JAMF/Intune and MDM management.
  • Experience with Google Workspace, Microsoft AD and Office 365 administration.
  • Experience with Atlassian/Jira ticketing system or other helpdesk ticketing system, processes, and procedures.
  • Excellent Problem Solving and critical thinking skills.
  • Able to communicate effectively.
  • Experience troubleshooting technical issues.
  • Requires a bachelor s degree in computer science OR
  • 8-10 Years experience in a technical support role
  • 1+ Years troubleshooting network connection issues
  • US Military or Veteran a plus
  •