SeniorIT Operations Analyst

At CompucomStaffing , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client has a brand new opportunity for a qualified Senior IT Operations Analyst to join their team onsite in Bozeman, MT.

Duties and Responsibilities :

• Identify and close knowledge gaps
• Primary understanding of designing, deploying, and troubleshooting client endpoints
• Perform all job functions consistent with client policies and procedures
• Assist with IT infrastructure improvements for client
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
• Interact as needed with the IT service provider and client stakeholders
• Provide technical assistance to client staff concerning the use of computer hardware and software, including office applications, operating systems, printing, and hardware installation
• Assist with program account creation, account setup and account access
• Configure workstations and user accounts, including phone, Ethernet, computer, docking station
• Provide equipment and services orientation to new employees
• Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets
• Maintain equipment and software inventory
• Coordinate the purchase of new workstation, software and license renewals
• Perform other client task and duties as required

Skills and Qualifications :

• Minimum 5+ years of experience
• Bachelor's Degree in Information Systems or related degree; or equivalent combination of education, training certifications, and experience
• Experience with Windows (80%) and Mac (20%) client operating systems and troubleshooting problems with Mac and Windows related software, including:
  
  • Microsoft 365
  • Active Directory Users and Groups
  • Azure AD
  • Jamf
  • Intune
• Experience with Endpoint Security software including:
  
  • Configuration / deployment management tools such as JAMF, Intune, etc.
  • Endpoint Detection and Response Tools such as Sentinel One and Microsoft Security
  • Group Policy
  • Email security
• Solid understanding of network connectivity, wireless and wired
• Familiarity with aviation and Part 139 airports a plus
• Automation and central deployment experience
• Strong analytical and deep-dive problem solving skills across multiple disciplines (HW, OS, Network, etc.)
• Understand ITIL Concepts (certification is a plus!)
• IT Service Management tooling (ServiceNow, FreshService, etc.)
• Management and deployment experience of 3rd party software platforms and solutions
• Vendor management experience
• Ability to prioritize and field service requests and incidents, via ticket, phone and occasional ad-hoc walk-ups individually and assisting team members
• Demonstrates strong knowledge and developing expertise in end user technologies
• Excellent interpersonal skills
• Strong orientation to customer service
• Asks for help and works collaboratively with team members when issues present themselves
• Ability to document processes and train team members with ease
• Successfully executes all assignments timely and within acceptable quality levels
• Well organized with strong asset and license capacity planning experience
• Ability to deploy and support misc. office equipment (printers, projectors, video conf.)
• Experience with physical security management solutions
• Flexible to provide some after-hours support and escalation

Wage Range :
The rate for this position is between $27.75 - $45.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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