Overview
On Site
Depends on Experience
Contract - W2
Skills
ACL
API
Communication
Customer Service
Dashboard
Documentation
Forms
IT Service Management
JavaScript
Knowledge Management
Process Management
Public Sector
SOAP
Scripting
ServiceNow
Version Control
Web Portals
Web Services
Job Details
Responsibilities:
- 10+ years of ServiceNow Development experience with implementation, administration, configuration.
- Must have hands on standard CSM (preferrable) or ITSM process implementation.
- ServiceNow in depth Process knowledge (CSM Process, integrations etc.).
- Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, REST, email, MID Server, etc. )
- Experience in Knowledge management, User criteria, ACL.
- Good understanding on Proactive customer service operations, live chat, Agent workspace, Virtual agent.
- Experience with ServiceNow version control, update sets, and application deployment.
- Proficiency in creating reports, dashboards, and customized forms.
- Experience with ServiceNow integrations using web services (REST, SOAP) and other integration methods.
- Strong experience with ServiceNow ITSM module; additional modules like HRSD, CSM, or SecOps is a plus.
- Proficiency in JavaScript, Glide API, and scripting within the ServiceNow environment.
- Experience with integrations using REST and SOAP APIs.
- Familiarity with ServiceNow Flow Designer, IntegrationHub, and Service Portal.
- Experience working with government or public sector clients is preferred.
- Strong communication and documentation skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.