Overview
On Site
Full Time
Skills
data analytics
Power BI
Snowflake
life science
Pharma
Job Details
Role: Director, Managed Services (life sciences clients)
Base Location: Onshore (Boston preferred, but flexible)
Position type : Fulltime
Note: Must have strong Pharma/Life sciences background
Key Responsibilities
Service Delivery Leadership
- Oversee end-to-end managed services operations for life sciences clients, ensuring SLAs and KPIs are consistently met or exceeded.
- Managed services team supports standard life sciences applications such as Veeva, Salesforce, Snowflake, PowerBI, and Egnyte.
- Implement best practices for process efficiency, automation, and quality assurance.
Team Management
- Lead and inspire operational teams, fostering a culture of accountability, collaboration, and innovation.
- Operational team spans US, nearshore, and offshore personnel.
- Hire, train, and mentor staff to ensure high performance and career development.
Client Engagement
- Serve as the primary point of contact for US-based client relationships, ensuring alignment with their business objectives.
- Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges.
- Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes.
- Act as a trusted advisor by providing insights on industry trends, regulatory changes, and best practices relevant to life sciences.
- Partner with account management and sales teams to identify growth opportunities, including upselling and cross-selling additional services.
- Ensure client satisfaction through proactive communication, issue resolution, and continuous improvement initiatives.
Cross-Functional Collaboration
- Work closely with internal teams such as Operations, Finance, Sales, and Executives to ensure seamless service delivery.
- Coordinate with technology teams to implement automation, data analytics, and platform enhancements that improve client outcomes.
- Collaborate with marketing and business development teams to support client proposals, presentations, and strategic initiatives.
- Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence.
Data Analytics & Insights
- Develop and oversee data analytics strategies to measure service performance and client outcomes.
- Utilize tools such as JIRA, Time Entry, Smart Sheets, and BI platforms to generate actionable insights and dashboards.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.