Overview
Skills
Job Details
Role: MS Teams Administrator with Enterprise Voice Expert
Location: - Day 1 ONSITE - Morrisville, NC
Role L3
- MS Teams expert who can conduct as Is studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams.
- Implementation & Support experience specifically in the area of M365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical.
PRIMARY RESPONSIBILITIES:
- 8 to 10 years experience on Microsoft Teams with Enterprise Voice.
- Experience on AudioCodes/Sonus Gateways/Downstream SBCs
- Experience in Configuring, designing, Deployment and migrating Voice PBX to MS-Teams platform.
- Experience and Knowledge on MS Teams Direct routing for Enterprise Voice
- Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS.
- Experience with Enterprise Voice, Direct Routing, Calling Plan, gateways, trunks, voice resiliency etc.
- Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.
- Experience Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex issues)
- Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.
- Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy
- SIP, SIP Trunk integration, define outbound translation rules, inbound dial plan, SIP Call flow concepts, knowledge of call methods.
- Knowledge on Call quality Dashboard Reporting and Management
- Overview of integrating Video endpoints, Teams meeting rooms & Collaboration Bars configurations.
- Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
- Good knowledge on Active Directory & Domain Services, Certificate Authority
- Knowledge on Windows, PowerShell & PowerShell Scripting
- Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design
- Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution".
- Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
REQUIREMENTS:
o Bachelor s degree in related field or equivalent experience.
o Experience on MS Teams, MS-Teams -EV & SBC/Gateways
o Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, MS-Teams Live etc.)
o Proficient with Microsoft Teams & M365 admin portal Management.
o Knowledge of Teams Admin/Pro Portal functions and reporting, including telemetry data export and import to Power BI
o Excellent troubleshooting skills to resolve Level 3 Incidents with probable solutions
o Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)
o Exposure on Microsoft Teams Rooms with enhanced collaboration (Surface Hubs/Content Cameras/collaboration displays)
ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:
o Video Communications Infrastructure
o Video on Demand, eCDN , Conferencing Solutions
o SIP Troubleshooting (Debug Level)
o LAN/WAN Understanding w.r.t Collaboration
o MS Teams & Cisco Collaboration Product line
PROFESSIONAL SKILL REQUIREMENT
- 1. Ability to work in large teams and manage project milestones
- Excellent communications & presentation skills
- Ability to develop requirements based on client inputs
- Performance/Status reporting to project leads and leadership
- Ability to work effectively in a remote, virtual, global environment.