Overview
Remote
$55 - $60
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Agile
Call Center
Collaboration
Regulatory Compliance
Twilio
Roadmaps
Product Ownership
Job Details
Title: Acqueon Dialer Product Owner
Location: Remote
Duration: Long-term Contract / Permanent
Acqueon Dialer Product Owner is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center technologies like Twilio.
Key Responsibilities:
- Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
- Collaborate with stakeholders to align dialing strategies with business objectives.
- Gather, analyze, and prioritize requirements from business teams and technical experts.
- Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
- Troubleshoot and resolve technical issues related to the Acqueon platform.
- Provide ongoing support and training to call center teams for optimal usage.
- Leverage analytics and reporting tools to measure dialing campaign performance.
- Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).
Preferred Qualifications:
- Experience in call center technologies and dialer management.
- Strong understanding of Agile methodologies and product ownership.
- Familiarity with CRM systems, IVR platforms, and contact center solutions.
- Hands-on experience with Acqueon s campaign manager, analytics, and reporting tools.
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