IT Project Manager

Project Manager specializing in application support and service management, Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc., ITIL, PMP

Key Responsibilities:

• Develop, implement, and manage project plans for IT user support initiatives.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Monitor project progress and adjust plans as necessary to ensure successful completion.
• Lead and mentor the IT User Support team, fostering a collaborative and high-performance work environment.
• Assign tasks and responsibilities to team members, ensuring alignment with project goals.
• Serve as the primary point of contact for stakeholders regarding project status, risks, and issues.
• Facilitate regular meetings to provide updates and gather feedback from team members and stakeholders.
• Identify opportunities for process improvements within the IT user support function.
• Implement best practices and standard operating procedures to enhance service delivery.
• Maintain comprehensive project documentation for future reference and compliance.

Qualifications:

• Bachelor s degree in information technology, Business Administration, or a related field.
• Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management.
• Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc.
• Strong understanding of IT support processes and methodologies (e.g., ITIL).
• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello).
• Project Management Professional (PMP) certification is a plus.

M ust Have

• Strong Background in IT Support/Service Management
• Candidates should have hands-on experience managing IT user support operations, with deep familiarity in ITIL frameworks, ticketing systems, and support escalation processes.
• Project Management Experience
• At least 5+ years as a PM in a formal setting, leading end-to-end IT or support-oriented projects especially ones focused on improving service delivery, user support, or application support.
• Applied Systems or Vertafore product knowledge (such as Epic, Sagitta, BenefitPoint, ImageRight) is desired. These are insurance software platforms primarily used by agencies and brokers to manage their operations.
• Candidates with a background in insurance, brokerage, or benefits management systems will stand out.
• Process Improvement Mindset
• Stakeholder & Communication Skills
• Since this role interfaces with both technical and business teams, Irina will expect excellent cross-functional communication, meeting facilitation, and risk/issue reporting skills.
• The role involves mentoring and guiding an IT support team. Candidates must demonstrate past success in leading cross-functional or geographically dispersed teams.
• Familiarity with project management software like MS Project, Jira, or Trello.
• A PMP certification is a MUST and shows maturity in structured project delivery.