Help Desk Analyst

A global leader in endoscopy is actively looking for a Help Desk Analyst I to join their dynamic team. This is a 1 year contract with potential to extend or convert, Monday through Friday 9am-5pm, in the El Segundo, CA location.

Join a company that leads the charge in providing advanced endoscopes, surgical instruments, imaging systems, and comprehensive medical equipment and services across the United States. As the Support Analyst one will act as the first point of contact for handling business partners technical support issues. Required Skills & Experience

• Two to four years of IT work experience.
• Demonstrated ability to use troubleshooting skills to resolve inquiries professionally and accurately.
• Solid knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virspyware..
• Solid knowledge of desktop, laptop and thin client hardware.
• Working experience with peripherals such as printers and desk phones.
• Demonstrated strong verbal, written, organization and interpersonal skills.

Desired Skills & Experience

• Familiar with ITIL processes and framework.
• ITIL v3 or 2011 certification a plus.
• Help Desk and/or Desktop Support technical certification a plus.

What You Will Be Doing

• Participate on project and change work.
• Create solution documentation both for internal Service Desk use as well as business partner use.
• Focus of work is phone and deskside support, and resolution of incidents/service requests submitted via Self Service.
• Responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.