Overview
On Site
USD 90,000.00 - 110,000.00 per year
Full Time
Skills
Technical Support
Strategic Leadership
Microsoft Excel
Team Management
Accountability
Scheduling
Recruiting
Operational Efficiency
Collaboration
Onboarding
Documentation
People Management
Help Desk
Management
Service Desk
ConnectWise
IT Management
Microsoft Technologies
Mentorship
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Help Desk Manager to lead and enhance the performance of our IT support team in Milwaukie, Oregon. This role combines strategic leadership with hands-on technical expertise to ensure efficient and effective support operations. The ideal candidate will excel in managing teams, improving processes, and fostering collaboration across multiple locations.
Responsibilities:
Requirements
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help Desk Manager to lead and enhance the performance of our IT support team in Milwaukie, Oregon. This role combines strategic leadership with hands-on technical expertise to ensure efficient and effective support operations. The ideal candidate will excel in managing teams, improving processes, and fostering collaboration across multiple locations.
Responsibilities:
- Lead and guide the helpdesk team, encouraging growth and ensuring accountability.
- Develop and implement scheduling, staffing, and time management practices to optimize operational efficiency.
- Collaborate with the IT Director to strengthen the helpdesk team's capabilities and reduce reliance on external vendors.
- Coordinate with international helpdesk and onboarding teams to support growth and seamless integration.
- Standardize helpdesk procedures, documentation, and escalation protocols across all sites.
- Work closely with store teams and end-users to enhance communication and responsiveness.
- Travel to various locations to provide on-site support and oversee team operations.
- Offer hands-on assistance for escalated technical challenges when required.
Requirements
- Minimum of 5 years of experience in helpdesk or IT management roles.
- Proficiency in managing service desk operations and ticketing systems.
- Strong expertise in deskside support and troubleshooting.
- Familiarity with ConnectWise or similar IT management tools.
- Advanced knowledge of Microsoft technologies and platforms.
- Demonstrated ability to lead and mentor teams effectively.
- Excellent organizational and communication skills.
- Willingness to travel as needed for on-site support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.