Help Desk Technician

Job Title: Help Desk Technician

Location: Scott AFB Illinois 62225

Onsite Requirements:

• Software Troubleshooting


• Hardware Repair


• Windows/MS Office support

Job Description:

• Client is seeking Help Desk Specialist in the greater St Louis, MO area at Scott Air Force in Illinois. The selected candidate must have a government security clearance, per contract requirements.
  


• Client provides the Air Mobility Command/A4 Resources and Integration Division technical support of Logistics eTools, technical support of the G081 Program Management Office, A4 staff, conference rooms, programming, training and program management support.

Key responsibilities will include:

• Provides end-user software and hardware troubleshooting.


• Receives calls and records user data using Remedy software.


• Gathers data for creation of user accounts and guides new users through mandatory training.


• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.


• Administers e-mail, Microsoft office, etc.


• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.


• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.


• Maintains current knowledge of relevant technology as assigned.


• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.


• May route calls to product line specialists, application, or system support specialists.


• Maintains and updates records and tracking databases.


• Provides back-up assistance on other accounts as needed.


• Alerts management to recurring problems and patterns of problems.


• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools.


• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools.


• Provides end-user software and hardware troubleshooting.


• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.


• Assists in the administration of e-mail, Microsoft office, etc.


• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.

Qualifications:

• HS/GED, 1+ years of experience


• Active DOD Secret Clearance


• Security+ Certification / IAT Level II certification / Information Assurance Technical (IAT) Level II Certification (i.e.: Security+ CE)