Lead Technology Product Operations Manager

The technology product management organization designs, develops, and manages activities for a specific product or group of products, from product definition and planning through production, release, and end-of-life. It is responsible for management of the full product lifecycle with a technical focus, including the strategy, design, development, management, and end-of-life of new, existing, or acquired products. The organization leverages market insights and emerging technology developments and trends to understand market/customer needs, as well as identify new opportunities or adjust current product offerings.

Requirements:

• HS Diploma or GED equivalent
• Experience leveraging AI tools in the software development (or product) lifecycle in order to improve quality and efficiency
• 3+ years of experience in product ownership or product leadership roles
• 3+ years of experience developing and maintaining product or capability roadmaps
• 3+ years of experience in internal or external customer engagement and managing customer expectations
• and feedback
• 3+ years of experience creating or calculating savings for cost benefit analyses
• 2+ years of experience working in an agile or scaled agile development environment
• 2+ years of experience managing matrixed product teams

Preferences:

• Undergraduate degree or equivalent experience
• MBA completed or actively pursuing
• Certified Scrum Product Owner
• LESS certification
• Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Ability to represent 'the voice of the customer' in technical discussions with architecture and engineering
• Experience with application development and software integrations
• Experience managing relationship NPS surveying, scoring, and analysis
• Experience managing direct reports or leading $1M+ enterprise-level programs
• Solid research and problem-solving skills
• Ability to use quantitative and qualitative data to assess priorities and influence roadmaps
• Ability to use straightforward, structured communication when connecting with stakeholders
• Excellent presentation skills and experience presenting to large groups
• Demonstrated ability to achieve goals in a matrix environment
• Demonstrated ability to work collaboratively and influence others without direct authority
• Familiarity with software development concepts and comfortable reading and interpreting technical documentation and working with developers, solution architects, and other technical staff
• Experience in Healthcare
• Experience working with state or federal government clients including the bidding and implementation process