Telecommunications Analyst IV (Unified Communications Engineer)

  • Piscataway, NJ
  • Posted 60+ days ago | Updated 27 days ago

Overview

Hybrid
$110,000 - $125,000
Full Time
10% Travel

Skills

Cisco IP Phone
Cisco Jabber
Cisco UCS
Cisco Unified Communications Manager
SBC
Telecommunications
VMware ESXi
VoIP
Unified Communications
WebEx
Cubes
Unity Connection
E911
CCNP Voice
CCNA Voice
CCNP Collaboration
CCNA Collaboration
Carriers

Job Details

Posting Summary
Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst IV for the Office of Information Technology. Reporting to the Manager of the OIT-Enterprise Infrastructure Telepresence and Conferencing group, the Telecommunications Analyst IV provides engineering support for the Cisco Unified Communications Manager, Cisco Control Hub, Webex, Zoom, and Telepresence Rooms, providing services across all campuses. Among the key duties of this position are the following:
  • Provides central support to core systems, designs, configures, installs, manages, and troubleshoots Unified Communications hardware and software.
  • Supports and utilizes add-on applications to support E911, VoIP Gateways, Core Monitoring Systems, and Telephone Number Management Systems.
  • Develops positive relationships with departmental clients and supporting the mission and values of the Office of Information Technology Enterprise Infrastructure.
  • Oversees Rutgers Unified Communication core applications and servers maintenance, upgrades, and expansions.
  • Participates in and oversees site assessment and system design, staging, testing, and deployment while working closely with other OIT staff members and technicians.
  • Meets with and provides guidance to university departments regarding their unified communications needs while offering and implementing technical solutions.
  • Prepares and provides project and equipment information including cost estimates to departmental clients.
  • Effectively utilizes network testing equipment for troubleshooting.
  • Monitors and utilizes Unified Communications monitoring tools.
  • Updates documentation and reports as required.
  • Provides onsite support as well as training to end-users and departmental staff in NJ.
  • Understands and adheres to Rutgers compliance standards as they appear in RBHS s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
  • Performs other related duties as assigned.
Preferred Qualifications
Hands-on knowledge of telecommunications, voice and video technologies and their applications. This knowledge should include the ability to install and maintain UCS Servers, conduct Cisco cluster upgrades, Connected UCS, Cisco Expressway and Meeting Server operation and upgrades, PCDPatching and UC endpoint OS upgrades.
  • Hands-on installing and supporting VMware ESXi and Vcenter.
  • Cisco Bulk Administration Tool and RTMT
  • Cisco Video Endpoints, Cisco Voice Gateways, Switches and Routers (Cubes / SBC)
  • Demonstrated knowledge of Cisco UC installation and maintenance techniques
  • In-depth knowledge of Cisco IP Phones/Telepresence/Video Endpoints, Cisco Jabber/WebEx, Zoom/MRA, Quality of Service (QoS) related to IP Telephony/Video, CUCM / Control Hub / VM / CMS / TMS / MRA / UCCX / Unity / Singlewire / Spam filtering software, UC testing, monitoring, diagnostics and reporting tools, and call authentication system.
  • Experience Training IT staff and end users.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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