Overview
Job Details
Job Summary:
We are seeking a skilled and detail-oriented Microsoft Dynamics Business Analyst to support the implementation, optimization, and ongoing maintenance of Microsoft Dynamics 365. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring successful delivery of Dynamics 365 capabilities that meet strategic goals and enhance operational efficiency.
Key Responsibilities:
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Work with stakeholders to gather, analyze, and document business requirements related to Microsoft Dynamics 365 (Finance, Supply Chain, Sales, Customer Service, etc.).
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Translate business requirements into functional specifications and work with technical teams to implement solutions.
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Participate in the planning, design, testing, and deployment of Dynamics 365 features and updates.
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Conduct gap analysis and propose system enhancements or process improvements.
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Collaborate with cross-functional teams (finance, operations, sales, etc.) to ensure Dynamics 365 solutions align with business processes.
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Support system configuration, customization, and user acceptance testing (UAT).
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Develop training materials and provide user training and support as needed.
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Assist in data migration, integration, and reporting projects.
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Act as a liaison between business users and technical/development teams.
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Monitor system performance and troubleshoot issues, escalating where necessary.
Required Qualifications:
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Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
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3+ years of experience as a Business Analyst, preferably with Microsoft Dynamics 365 (F&O, CE, or Business Central).
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Strong understanding of ERP/CRM systems and business processes.
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Experience in requirements gathering, process mapping, and documentation.
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Proficiency in Microsoft Excel, Power BI, and Power Platform tools is a plus.
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Excellent communication, analytical, and problem-solving skills.
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Ability to manage multiple projects and priorities in a fast-paced environment.
Preferred Qualifications:
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Experience with Microsoft Dynamics 365 Finance & Operations, Business Central, or CRM modules.
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Familiarity with Agile and/or Waterfall project methodologies.