Business Systems Analyst ServiceNow

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
100% Travel

Skills

Agile
Workflow
Business Administration
Business Analysis
Change Management
Conflict Resolution
Confluence
Continuous Improvement
End-user Training
ServiceNow
SaaS
Product Management
Project Documentation
Optimization
JIRA
Process Analysis
Regulatory Compliance
Problem Solving
Knowledge Management

Job Details

We are looking for a detail-oriented and proactive Junior Business Systems Analyst to join our HR & Employee Experience Product Management team. This role will support the implementation and enhancement of ServiceNow solutions across departments such as HR, Tech Ops, and Asset Protection. The ideal candidate has a strong foundation in business process analysis, basic technical knowledge of ServiceNow, and a passion for improving employee experience through automation and digital transformation.

Key Responsibilities:

  • Assist in gathering and documenting business requirements from stakeholders across HR, Tech Ops, and other internal departments.

  • Support the configuration and optimization of ServiceNow modules including HRSD, ITSM, Employee Center, Case Management, and Knowledge Management.

  • Translate business needs into functional specifications and user stories.

  • Collaborate with cross-functional teams on ServiceNow implementations, enhancements, and system integrations.

  • Participate in testing, deployment, and user training activities.

  • Monitor platform usage and user feedback to identify continuous improvement opportunities.

  • Maintain project documentation and support change management processes.

  • Work in Agile development environments using tools like Jira and Confluence.

Required Qualifications:

  • 1 5 years of experience in a Business Analyst or Systems Analyst role, ideally working on ServiceNow or enterprise SaaS platforms.

  • Exposure to ServiceNow modules (HRSD, ITSM, etc.) and understanding of basic configuration and workflow design.

  • Strong analytical and problem-solving skills; comfortable interpreting complex data and systems.

  • Excellent written and verbal communication skills; able to work effectively with both technical and non-technical stakeholders.

  • Familiarity with Agile methodologies and tools (Jira, Confluence).

  • Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field.

Preferred (Nice-to-Have):

  • ServiceNow Fundamentals or related certifications.

  • Basic understanding of data privacy and compliance standards.

  • Experience with employee service portals or HR technologies.

  • Master's degree or ongoing professional certifications in Business Analysis or ServiceNow.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.