Account Engagment Specialist

Position Overview:
The Account Engagement Specialist supports federal clients by responding to contract-based opportunities, providing timely quotes, and managing client relationships. This is a high-volume, entry-level sales role with significant training and growth potential in the federal IT space.

Key Responsibilities:

• Handle inbound calls/emails from federal clients
• Respond to RFQs, provide pricing & product info
• Build and manage client relationships
• Track contracts and support renewals/extensions
• Maintain CRM records and hit daily/weekly sales metrics
• Collaborate with internal sales and technical teams
• Research product availability and procurement data
• Cold calling and outreach (bid board-driven sales)

Qualifications:

• High school diploma or equivalent required. Associate degree or recent college grads (Business/IT) preferred
• 1 3 years of sales or customer service experience.
• Proficient in Microsoft 365 (Excel, Outlook, Teams)
• Knowledge of technical terms such as understanding what a terabyte is, a motherboard, RAM, and other similar terms.
• Strong communication, curiosity, and initiative. Culture fit is #1 criteria (see below)
• Able to meet quotas (e.g., 20 quotes/day, $1M pipeline). Comfortable with cold calling

Nice to Have:

• Federal sales or procurement experience
• Knowledge of IT products or working with Value Added Resellers (VARs) like Dell, HP, or CDW
• Experience working in a fast-paced, quota-driven sales environment

Culture Fit:

• Confident self-starters who ask questions
• Comfortable reaching out to leadership for support
• Curious, competitive, and eager to learn
• Serious about their work and growth-minded
• Thrives in an intense, high-energy sales environment