Product Operations Analyst

Job Role - Product Operations Analyst

Location - Lawrence, Massachusetts

Responsibilities:

8+ years of experience in product operations, business analysis, or a related field, preferably within a manufacturing environment.

Creating iPad application to scan shoes and check the defects.

Visiting factories

Work closely with Product manager.

Training

Capturing feedback

Manage Intake Process (Support/Issue Requests): Provide direct support to the product owner by managing and resolving support and issue requests.

System Management & Administration: RBAC/permissions management, AD Group management, various system configurations User Acceptance Testing (UAT):

Develop and execute UAT plans to ensure solutions meet the defined requirements and are ready for deployment.

End User Training: Create and deliver comprehensive training documentation and materials to ensure end-users are well-equipped to utilize new tools and systems.

App Rollout / Deployment Coordination: Coordinate the deployment of applications and hardware on the production floor, ensuring minimal disruption to manufacturing operations. User Insights, Experimentation & Support Requirements Gathering: Support the Product team in making informed decisions based on a deeper understanding of user needs and behaviors.

Cross-Functional Collaboration: Work closely with product management, engineering, IT, and manufacturing teams to ensure alignment and successful project execution.

Highly Desirable: Data Analysis: Analyze data to provide insights and recommendations to ensure alignment to business objectives, support data-driven decision making and continuous improvement initiatives. Reporting:

Develop and maintain dashboards and reports to track key performance indicators (KPIs) and project progress.