Senior ServiceNow Automation Tester

Hello Everyone

Title: Senior ServiceNow Automation Tester

Location: Must be onsite either in McLean, VA or Plano, TX for 5 days a week (Monday to Friday)

Duration: Long Term

Contract : w2

Client Freddie Mac

Interview Mode: In-Person interview

Supplier Vetting Questions:
Please complete assessment of must have skills- Automation, Service Now, Testing with Service now, and please assess on candidates preferred skills if applicable.

Call Notes:

Looking for a ServiceNow Automation Tester with strong experience in ServiceNow ATF (Automated Test Framework) testing with focus on IRM/GRC.

Need someone with solid experience in Selenium.

Need someone with Hands-on with Test configuration changes that include tables, ACLs, business rules, flows, UI policies, update sets etc.

Need someone with experience in conducting regression testing using ATF across ServiceNow upgrades/releases, who can perform cross-browser testing and E2E user journey validation with external apps.

Job Description:
Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of "out-of-the-box" ServiceNow solutions. This role requires solid understanding of ServiceNow platform behaviors, modules, ACLs, flows, and integration testing

Responsibilities

Develop, document and maintain the test data, data validation, end to end testing flows.

Design, develop, and maintain automated test scripts using ServiceNow ATF

Create test cases based on functional and technical requirements

Collaborate with developers, business analysts, and QA teams to validate functionality

Analyze test results and report defects in a timely manner

Participate in daily stand-ups, sprint planning, and other Agile ceremonies

Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules

Develop reusable test templates for future automation initiatives

Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.

Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.

Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.

Conduct regression testing using ATF across ServiceNow upgrades/releases

Perform cross-browser testing and E2E user journey validation with external apps.

Test REST/SOAP integrations and external data flows.

Required Qualifications

5 8+ years of QA.

3+ years of hands-on ServiceNow ATF testing (with focus on IRM/GRC).

Strong automation experience (Selenium)

Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.

Hands-on with tables, ACLs, flows, update sets, APIs, business rules.

3+ years validating platform UI, Service Portal, Workspace UX.

Strong analytical, debugging, and communication skills.

2+ years experience with Agile/Scrum methodologies

Knowledge of test planning, test case creation, and defect management

Proficient in identifying automation opportunities within the ServiceNow ecosystem.

Preferred Qualifications

ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF)

CI/CD experience (GitHub/Jenkins/Azure DevOps)

Experience with domain-separated instances

Prior experience in large-scale ServiceNow implementation projects

Scripting experience with Python, JavaScript, etc.