IT Vendor Relationship Manager

Overview

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

We are seeking a highly skilled and experienced Vendor Relationship Manager to own the relationships with a portfolio of vendors in our organization's drive for operational excellence across all business functions. As a Vendor Relationship Manager, you will be accountable for monitoring vendor performance, facilitating analytical decisions, collaborating with cross-functional teams, and ensuring the successful accountability of our vendors
and business partners to achieve secure, efficient, innovative technology utilization. This role is responsible for driving the alignment of Information Technology (IT) strategies with business objectives, ensuring effective IT investment decision-making, and managing critical vendor partnerships to optimize cost, performance, and value delivery. This role leverages your experience to monitor industry trends, vendor services, and internal strategies
in alignment to deliver measurable results.

Responsibilities

• Foster strong relationship to ensure alignment and collaboration with vendor and IT business partners.
• Serve as the primary point of contact for assigned vendors.
• Monitor vendor performance; utilize vendor scorecards, key performance indicators, and service level
  agreements to ensure accountability and continuous improvement.
• On board and off board vendor partners as relationships require to ensure quality processes are maintained.
• Lead Quarterly Business Reviews to define opportunities for improvement, maintain positive relationship
  management, and plan for future management needs.
• Partner with IT business leaders in defining strategy and alignment of vendor partners.
• Identify opportunities for vendor consolidation, cost savings, and strategic partnerships to enhance IT service
  delivery.
• Drive management of vendor-related budgets, cost control initiatives, and contract negotiations toward financial
  efficiency and value realization.
• Resolve issues with vendor relationships, and manage escalations.
• Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications

• Bachelors Other IT, Business Administration, Supply Chain Management, or related field and 7-9 years related IT, Vendor Management, or Supply Chain experience
• Exceptional communication and interpersonal skills, with the ability to influence, negotiate, and build consensus among diverse stakeholders
  at all levels of the organization
• Proven ability to navigate ambiguity, drive results, and adapt to evolving priorities in a fast-paced, dynamic environment.
• Strategic mindset with the ability to synthesize complex information, identify trends, and anticipate future challenges and opportunities
• Google Product Suite experience and utilization
• ServiceNow experience