Genesys Cloud/ Product Architect

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Genesys
Genesys Cloud
Data Quality
Messaging
Microsoft Azure
Migration
SaaS
governance
integration
Omni-channel
Consumer Application
Microservices

Job Details

Trident Consulting, one of the fastest-growing IT staffing and services firms in the nation. We are currently seeking a "Genesys Cloud/ Product Architect" for one of our industry leading clients.

Please find additional details about the role below:

Role: Genesys Cloud/ Product Architect

Location: Pleasanton, CA/ Remote

Duration: Contract

Required Skills:

  • Proven 15+ years of experience with Genesys Cloud.
  • Strong background of 15+ years in designing and deploying scalable, cloud-native architectures.
  • Expertise in data quality, governance, and integration best practices.
  • Excellent problem-solving, communication, and collaboration skills.
  • Ability to thrive in a hybrid work environment and manage multiple priorities.
  • Demonstrated commitment to continuous learning and innovation.
  • Strong understanding of industry standards and best practices.

Day-to-Day Responsibilities/Workload:

  • Hands on Experience in implementing an enterprise Grade Platform on Genesys Cloud as Messaging platform.
  • Designing custom workflows, Agent Interaction system using Genesys cloud with Messaging platform.
  • Experience in implementing Omni channel design leveraging Genesys Cloud platform.
  • Design & Integrate Consumer Application consuming the Genesys SaaS APIs.
  • Large Scale design & Implementation of Micro Services model on Cloud platform (preferably Azure).
  • Migration of Applications from Legacy to Genesys cloud platform.

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: .

Some of our recent awards include:

  • Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
  • Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
  • Received the TechServe Excellence award.
  • Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
  • Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
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