Main Console Operator-Frankfort

IT Operations Support Specialist

TEKsystems is seeking an IT Operations Support Specialist to join one of our clients based out of Frankfort, KY. This role focuses on monitoring systems and ensuring smooth operations within an IT environment. The position follows a structured shift schedule.

Schedule:

• Sunday: 8:00 PM - 7:00 AM
• Tuesday: 8:00 PM - 6:30 AM
• Wednesday: 8:00 PM - 6:30 AM
• Saturday: 8:00 PM - 7:00 AM

Requirements:

• 2-3 years of experience in IT support or desktop support, with strong troubleshooting abilities for hardware and software issues.
• Reliable attendance and ability to work designated shifts.
• Strong customer service skills with a professional demeanor, including patience and empathy when assisting users.
• Ownership mentality, analytical thinking, and problem-solving skills.
• Trainability, initiative, and the ability to clearly communicate technical solutions in a way users can understand.
• Effective communication skills, both verbal and written.

Preferred Skills & Experience:

• Experience monitoring IT operations in an enterprise environment.
• Background in data center operations or system administration.
• Strong customer service experience within an IT setting.
• Proficiency in desktop support, operating systems, office productivity tools, and IT service management platforms.
• Familiarity with command-line interfaces and basic networking diagnostics.
• Ability to multi-task and follow established policies and procedures.
• Strong documentation skills with attention to detail.
• Experience managing user accounts and remote support services.

Additional Qualifications:

• Excellent communication and collaboration skills.
• Professional approach to problem resolution.
• Ability to work effectively in a team-oriented environment.

Experience Level:

• Intermediate

Pay and Benefits
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Frankfort,KY.
Application Deadline
This position is anticipated to close on Jun 6, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.