Business Writing Trainer in Boston, MA - Hybrid / Remote

Job Title: Business Writing Training Consultant

Location: Boston, MA Hybrid (Remote delivery with potential onsite sessions as needed)

Position Overview

We are seeking an experienced Business Writing Training Consultant to design and deliver a customized training program for our client. The consultant will build and lead targeted writing trainings for executive-level, technical, and general business audiences, helping staff improve clarity, consistency, and impact in all written communications. This role requires strong experience in corporate or government business writing training, curriculum design, and adult learning, as well as comfort working with complex financial, housing, or technical subject matter. The ideal consultant has a proven track record delivering interactive workshops (virtual and/or onsite), developing assessments, and coaching professionals on real-world documents to elevate overall writing quality and efficiency.

Responsibilities

• Design and deliver tailored business writing trainings for three core groups: executive-level writers, technical writers, and staff with general writing responsibilities (emails, reports, project plans, etc.).
• Lead discovery session(s) with agency leadership and key stakeholders to understand current writing practices, pain points, and training goals, and use those insights to shape a customized training program.
• Develop a structured training curriculum totaling approximately 6 hours of instructor-led content per cohort, delivered across 2 to 6 sessions (for example, two 3-hour workshops, three 2-hour workshops, or six 1-hour sessions).
• Recommend optimal class sizes and manage enrollment to keep groups at an effective learning size (e.g., 15 18 participants) to maximize participation, feedback, and practice time.
• Deliver engaging training sessions virtually (via Zoom, Teams, etc.), onsite at the Boston office, or through a hybrid format, using interactive exercises, real examples, and practical writing frameworks.
• Create materials, templates, and job aids that support executive-level writing (memos, summaries for senior leadership, external communications), technical writing (templates, narrative + analysis of complex topics), and general writing (emails, meeting notes, status reports, project plans).
• Develop and administer pre-training and post-training writing assessments for each participant to measure skill improvements and training effectiveness.
• Provide structured, written and/or verbal feedback and 1:1 or small-group coaching on real writing samples submitted by participants, with options for deeper feedback for select staff as requested by the client.
• Analyze assessment results and observed writing samples to identify key strengths, recurring issues, and skill gaps across departments and staff levels.
• Prepare and present a comprehensive final assessment report to Multifamily leadership summarizing key challenges, trends, and opportunities in staff writing, along with clear recommendations and next steps for continued development.
• Coordinate schedules, logistics, and communications with internal points of contact to ensure smooth delivery, participant attendance, and timely follow-up.
• Maintain high standards of professionalism, confidentiality, and alignment with the agency s mission, values, and commitment to diversity, equity, and inclusion in all training interactions.

Qualifications

• Proven experience (typically 5+ years) designing and delivering business writing, technical writing, or executive communication training for corporate, financial services, government, or nonprofit clients.
• Demonstrated ability to tailor training content for multiple audiences, including senior/executive leaders, technical staff, and general business staff with varied writing responsibilities.
• Strong background in business writing, technical writing, communications, English, education, instructional design, organizational development, or a related field; Bachelor s degree required, advanced degree or relevant certification (e.g., CPTD, ATD, ICF, etc.) preferred.
• Hands-on experience creating curricula, slide decks, handouts, templates, and practical exercises that help adult learners apply new writing skills to real work products.
• Experience designing and using pre- and post-training assessments, rubrics, or evaluation tools to measure writing quality and learning outcomes.
• Comfort providing constructive, actionable feedback on writing samples, including executive summaries, technical reports, emails, memos, and other business documents.
• Excellent facilitation skills with the ability to lead interactive workshops both virtually and in person, keep participants engaged, and manage group dynamics.
• Strong understanding of plain language principles, audience-focused writing, clarity and conciseness, structure and flow, tone, and editing best practices.
• Prior work with public agencies, housing finance, affordable housing, or financial services organizations is highly desirable.
• Ability to work as an independent consultant, manage timelines, meet milestones, and coordinate with client stakeholders over a one-year engagement with potential extension.