Desktop Support Technician

Job Summary:
We are seeking a proactive and technically skilled Desktop Support / Field Support Technician to provide both onsite and remote support in a Windows 10/11 environment. This role involves supporting approximately 250 computers, 250 printers (including Zebra and label printers), and 250 scanners. The ideal candidate will have strong hardware troubleshooting skills, experience with imaging and deployments, and the ability to work independently with minimal supervision.
Key Responsibilities:

• Provide hands-on support for Windows 10 and Windows 11 desktops and laptops, including troubleshooting OS and hardware issues.
• Support and maintain a wide range of printers (HP, Lexmark, Zebra, label printers) and handheld scanners, resolving issues as they arise.
• Perform hardware break/fix tasks including hard drive and RAM replacements, device refreshes, and decommissioning of outdated equipment.
• Use SCCM to image, deploy, and manage client machines across the environment.
• Assist with new user setups, including workstation installation, peripheral configuration, and Active Directory account provisioning.
• Deliver remote support using Bomgar to troubleshoot and resolve user issues efficiently.
• Maintain accurate documentation of support activities, asset changes, and technical procedures.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Demonstrate strong customer service and communication skills while working with end-users and stakeholders.
• Take initiative and drive tasks forward with minimal direction; adapt quickly to changing priorities.
• Basic understanding of networking concepts (IP, DNS, DHCP, VLANs) is a plus.

Qualifications:

• 2+ years of experience in desktop or field support roles.
• Proficiency in Windows 10/11 environments and desktop hardware troubleshooting.
• Experience with SCCM for imaging and client management.
• Familiarity with Active Directory and remote support tools such as Bomgar.
• Hands-on experience with printer and scanner support, especially Zebra devices.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service abilities.
• Network fundamentals knowledge is a plus.

Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jackson,TN.
Application Deadline
This position is anticipated to close on Sep 6, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.