Production / Technical Support V

Overview

On Site
$30.73 - $43.91 hr
Full Time
Contract - Independent
Contract - W2
Contract - 12+ mo(s)

Skills

Technical Support
Application Support
Payments
Regulatory Compliance
SLA
Root Cause Analysis
Impact Analysis
Collaboration
ROOT
Release Management
J2EE
PL/SQL
Unix
Linux
Java
SQL
Scripting

Job Details

Title: Production / Technical Support V

Location: Southeastern U.S. (Onsite)
Employment Type: Contract

Compensation
Pay Range:$30.73-$43.91/Hrs

Description
* Provide application support for critical applications in the payments space.
* Ensure 100% SLA compliance through monitoring and support.
* Participate in on-call support and production ticket/issue triage.
* Prepare Root Cause Analysis documents and collaborate with support teams to resolve issues.
* Review impact analysis based on issue analysis.
* Automate routine tasks through scripting.
* Support after office hours and weekends as needed.

Key Responsibilities
* Monitor and support applications to meet SLA requirements.
* Engage in production ticket and issue triage activities.
* Prepare and review Root Cause Analysis and Impact Analysis documents.
* Collaborate with application and support teams to resolve issues.
* Automate daily tasks through scripting.
* Identify root causes in code and suggest fixes.
* Follow release management and code deployment processes.

Qualifications
* Experience with Java/J2EE technologies.
* Knowledge of SQL/PLSQL.
* Familiarity with Unix/Linux scripting.

Core Technologies
* Java | SQL | Scripting

Benefits
Learn more about our benefits offerings here

EEO Statement
Learn more about our EEO policy here

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.