Overview
On Site
Full Time
Skills
Interfaces
Departmental Management
Research
Product Development
Technical Support
Database
Information Technology
Productivity
QoS
Records Management
EMS
Element Management System
Standard Operating Procedure
Emergency Management
FTA
Auditing
Critical Thinking
Attention To Detail
Presentations
Negotiations
Management
Business Process
Impact Analysis
Regulatory Compliance
Documentation
Analytical Skill
Multitasking
Customer Focus
Microsoft Office
Project Management
Change Management
Problem Solving
Conflict Resolution
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Policies and Procedures
SAFE
Reporting
Communication
Accountability
Computer Science
Enterprise Resource Planning
Microsoft Dynamics
Microsoft Dynamics AX
PMP
FLSA
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2075052
Job Description:
Position: ERP Technical Services Manager Department: Technology
Reports To: Director of ERP Services
Open to either of the following: o 100% On-Site or Hybrid 3 days in Office/2 Days Remote ? For local (within 30 miles of work location) candidates
Job Summary:
Our innovative and growing company is seeking to hire experienced candidates for the position of ERP Technical Services Manager. We look forward to viewing your resume.
We are looking to hire an ERP Technical Services manager that can deliver value to the agency utilizing Microsoft Dynamics 365 Finance and Operations software system to manage its agency finances.
Responsible for the management of technical support activities for all Financials software technical services. To include managing planning, design, development, and upgrades to application, associated subsystems and required interfaces. Must manage outstanding task lists and ensure issues are resolved professionally and expeditiously.
Essential Job Functions:
(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
Participates in developing and monitoring department goals, objectives, and systems.
Identify and resolve IT and technical issues relative to financial system.
Hold regular progress meetings with departmental management to ensure software is providing information the agency requires.
Develop and manage the tactical plan for implementation of updates, fixes, and enhancements to include development of timelines and documentation regarding the implementation process.
Work closely with all Departments to ensure customer needs are met.
Research product development options and aids in analysis for product direction.
Supervises critical path activities to troubleshoot or escalate appropriately
Assist in aligning IT with business requirements
Works with application analysts in support of Day-to-day operations for ERP applications.
Analyze requested system changes to ensure intended impact and prioritize implementation appropriately.
Serve as technical resource to assist in continued growth and utilization of the software system.
Identify customer needs and understand the difference between functional and technical support.
Coordinate with the Database Services, Information Technology and Technology Project teams to quickly resolve issues.
Responsible for the management, productivity and quality of service and work of direct reports.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
Responsible for maintaining a general awareness of EMS. Responsible for handling all related job responsibilities in accordance with the following: Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan.
Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, EEO program audit, etc.
Performs other duties as assigned.
Required Knowledge, Abilities and Skills essential to Job Functions:
In depth working knowledge of Financials ERP software as it relates to technically supporting financial applications.
Technical knowledge of ERP Applications.
Must have the ability to quickly identify problems and implement solutions with minimal downtime
Must have strong critical thinking skills, using logic and analysis to identify the strengths and weaknesses of different approaches.
Strong interpersonal, organizational and communication skills are essential
Strong people manager who can handle a varied workload and potential stressful situations
Able to work with groups to build consensus
Positive, flexible, pro-active approach to delivery
Able to deal with uncertainty.
Reliability and willingness to assume responsibility for achieving team goals.
Strong customer service background. Detail oriented, with excellent verbal, written, interpersonal presentation and negotiation skills.
Experience managing programs involving full life cycle deployment from conception to production managing and working with departments on all aspects of solution delivery.
Ability to motivate, inspire, counsel, and facilitate individuals and teams to take responsibility and accountability for the goals will be an added advantage.
Implement and lead an effective business process change management process that pro-actively identifies business process changes and incorporates an appropriate impact analysis and approval for such changes across the project team
Good interpersonal skills with experience interfacing effectively between business and IT teams.
Ensuring regulatory compliance, at all times, by defining and ensuring adherence to established processes and maintaining updated documentation at all times.
Strong quantitative, analytical and problem-solving skills.
Ability to effectively convey information and work well in structured and non-structured environments.
Ability to interface with end users and effectively understand and support their requirements.
Ability to handle multiple tasks simultaneously and meet multiple deadlines.
Ability to effectively multi-task and adapt to a rapidly changing environment.
Excellent written and verbal communication skills with a strong customer focus.
Proven experience using Microsoft Office Suite (Excel, Word, Projects, etc.).
Adhere to Project Management practices and business change control process
Required Software Knowledge and Skills essential to Job Functions:
Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.
Essential Software Applications:
Microsoft - Outlook, Word, Excel, and PowerPoint; Microsoft Dynamics Finance and Operations AX2012 or D365.
Safety Responsibility:
Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote
safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency's safety goals.
Qualifications:
Training and/or Education:
Bachelor's Degree in Computer Science or a related field from an accredited college or university.
Required Experience:
5+ years' experience as Technical Manager or Lead in support of ERP Financials Software applications.
Preferred Experience - Microsoft Dynamics Finance and Operations AX2012 or D365.
Licenses or Certificates:
Virginia Driver's License
PMP Certification preferred
Special Requirements:
This position is classified as essential personnel.
FLSA Status:
Exempt
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires high-speed operation of keyboard devices.
Unusual Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Position: ERP Technical Services Manager Department: Technology
Reports To: Director of ERP Services
Open to either of the following: o 100% On-Site or Hybrid 3 days in Office/2 Days Remote ? For local (within 30 miles of work location) candidates
Job Summary:
Our innovative and growing company is seeking to hire experienced candidates for the position of ERP Technical Services Manager. We look forward to viewing your resume.
We are looking to hire an ERP Technical Services manager that can deliver value to the agency utilizing Microsoft Dynamics 365 Finance and Operations software system to manage its agency finances.
Responsible for the management of technical support activities for all Financials software technical services. To include managing planning, design, development, and upgrades to application, associated subsystems and required interfaces. Must manage outstanding task lists and ensure issues are resolved professionally and expeditiously.
Essential Job Functions:
(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
Participates in developing and monitoring department goals, objectives, and systems.
Identify and resolve IT and technical issues relative to financial system.
Hold regular progress meetings with departmental management to ensure software is providing information the agency requires.
Develop and manage the tactical plan for implementation of updates, fixes, and enhancements to include development of timelines and documentation regarding the implementation process.
Work closely with all Departments to ensure customer needs are met.
Research product development options and aids in analysis for product direction.
Supervises critical path activities to troubleshoot or escalate appropriately
Assist in aligning IT with business requirements
Works with application analysts in support of Day-to-day operations for ERP applications.
Analyze requested system changes to ensure intended impact and prioritize implementation appropriately.
Serve as technical resource to assist in continued growth and utilization of the software system.
Identify customer needs and understand the difference between functional and technical support.
Coordinate with the Database Services, Information Technology and Technology Project teams to quickly resolve issues.
Responsible for the management, productivity and quality of service and work of direct reports.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
Responsible for maintaining a general awareness of EMS. Responsible for handling all related job responsibilities in accordance with the following: Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan.
Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, EEO program audit, etc.
Performs other duties as assigned.
Required Knowledge, Abilities and Skills essential to Job Functions:
In depth working knowledge of Financials ERP software as it relates to technically supporting financial applications.
Technical knowledge of ERP Applications.
Must have the ability to quickly identify problems and implement solutions with minimal downtime
Must have strong critical thinking skills, using logic and analysis to identify the strengths and weaknesses of different approaches.
Strong interpersonal, organizational and communication skills are essential
Strong people manager who can handle a varied workload and potential stressful situations
Able to work with groups to build consensus
Positive, flexible, pro-active approach to delivery
Able to deal with uncertainty.
Reliability and willingness to assume responsibility for achieving team goals.
Strong customer service background. Detail oriented, with excellent verbal, written, interpersonal presentation and negotiation skills.
Experience managing programs involving full life cycle deployment from conception to production managing and working with departments on all aspects of solution delivery.
Ability to motivate, inspire, counsel, and facilitate individuals and teams to take responsibility and accountability for the goals will be an added advantage.
Implement and lead an effective business process change management process that pro-actively identifies business process changes and incorporates an appropriate impact analysis and approval for such changes across the project team
Good interpersonal skills with experience interfacing effectively between business and IT teams.
Ensuring regulatory compliance, at all times, by defining and ensuring adherence to established processes and maintaining updated documentation at all times.
Strong quantitative, analytical and problem-solving skills.
Ability to effectively convey information and work well in structured and non-structured environments.
Ability to interface with end users and effectively understand and support their requirements.
Ability to handle multiple tasks simultaneously and meet multiple deadlines.
Ability to effectively multi-task and adapt to a rapidly changing environment.
Excellent written and verbal communication skills with a strong customer focus.
Proven experience using Microsoft Office Suite (Excel, Word, Projects, etc.).
Adhere to Project Management practices and business change control process
Required Software Knowledge and Skills essential to Job Functions:
Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.
Essential Software Applications:
Microsoft - Outlook, Word, Excel, and PowerPoint; Microsoft Dynamics Finance and Operations AX2012 or D365.
Safety Responsibility:
Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote
safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency's safety goals.
Qualifications:
Training and/or Education:
Bachelor's Degree in Computer Science or a related field from an accredited college or university.
Required Experience:
5+ years' experience as Technical Manager or Lead in support of ERP Financials Software applications.
Preferred Experience - Microsoft Dynamics Finance and Operations AX2012 or D365.
Licenses or Certificates:
Virginia Driver's License
PMP Certification preferred
Special Requirements:
This position is classified as essential personnel.
FLSA Status:
Exempt
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires high-speed operation of keyboard devices.
Unusual Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.