Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Skills
Tier I
Job Details
Responsibilities
Basic Qualifications
Preferred Education and Training
Work Environment
979
- Provide on-site field support including installation, servicing, and repair of systems and equipment.
- Assist in resolving complex installation and maintenance issues.
- Verify and approve operational quality of systems and equipment.
- Resolve hardware/software issues related to installation, upgrades, and maintenance.
- Instruct users on the operation and maintenance of IT systems and devices.
- Escalate issues to the appropriate personnel or service areas for additional troubleshooting.
- Act as a liaison with customers on administrative and technical matters.
- Analyze and prepare reports on system problem trends and recurring issues.
Basic Qualifications
- 5+ years of field support experience.
- Proficiency in ticket and asset management systems.
- Strong experience with hardware/software installation and troubleshooting.
- Working knowledge of Windows XP, 10, and 11.
- Experience supporting Mac OS and iOS devices.
- Proficient in network printer setup, HP configuration, consumable swaps, and device relocation.
- Experience with Active Directory, Microsoft Office, Office 365, and phone security.
- Strong networking support skills, including VPN and basic troubleshooting.
- Experience with PC imaging using SCCM and standalone methods.
- Capability to perform remote software/hardware installations and support.
- Understanding of basic networking concepts and Hands & Eyes support.
- Ability to lift and carry up to 40 lbs.
Preferred Education and Training
- High school diploma or GED.
- Lenovo or other vendor certifications.
- CompTIA A+, Network+, or Security+ (preferred but not required).
- Apple training or certifications (preferred but not required).
Work Environment
- Office-based with exposure to kiosks, vending machines, and telco closets.
- May require occasional weekend work for high-priority support.
- Shift work and on-call coverage will be required.
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