Enterprise Application Specialist

Job Title: Enterprise Application Specialist
Location: Cedar Rapids, IA

Type: Contract
Duration: 12 Months

Job Overview:
Develops and oversees all aspects of a complex system or set of systems. Works across domain areas of support within the City of Cedar Rapids and across multiple application areas and projects. Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher, is REQUIRED.

Essential Duties and Responsibilities:

• Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.
• Provides ongoing support, maintenance, and enhancements to existing and new software applications.
• Performs troubleshooting of infrastructure systems affecting application performance.
• Creates and maintains detailed application/program documentation.
• Contributes to reviewing and implementing IT application-based policies, procedures, and standards.
• Collaborates with cross-divisional team members to perform root cause analysis of complex problems.
• Consults with internal team/management/vendors to discuss security issues for both short-term projects and long-term department security initiatives.
• Works with vendors and business users to develop and implement software integrations.
• Analyzes users business requirements in the development and modification of computer systems.
• Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
• Troubleshoots and implements for non-enterprise applications and solutions.
• Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
• Performs related work as required.

Required Education and Experience:

• Bachelor's Degree in Information Technology, Computer Science, or related field and
• Seven (7) to ten (10) years experience working with and maintaining enterprise-level computer applications OR
• An equivalent combination of education and/or experience (i.e., one year of relevant full-time experience may substitute for one year of education).
• Excellent written, verbal, and interpersonal communication skills.
• Experience with Oracle-based applications, in particular Customer Care & Billing (CC&B) and Oracle Analytics Publisher.
• Proficiency with Microsoft Office and Visio.
• Ability to work collaboratively with diverse populations.

Desired Qualifications:

• Experience with process design, logical workflow analysis and design.
• Experience with in-depth configuration, code, analysis, and output.
• Extensive experience with Oracle and Oracle-based technologies.
• Experience with Utilities in both support and processes.
• Extensive experience troubleshooting problems and root cause analysis.

Competencies for Successful Performance of Job Duties:

Knowledge of:

• Computer systems and analysis of computer programs
• Systems analytical practices and procedures
• Server and network operating systems
• Project management principles

Skills in:

• Managing multiple projects and deadlines; communicating delays
• Peer review and mentoring
• Assigning, prioritizing, monitoring, and reviewing work assignments
• Communicating effectively with internal and external stakeholders using both technical and non-technical language
• Attention to detail

Ability to:

• Maintain a high degree of confidentiality with sensitive information
• Train and instruct others, including systems and user-support personnel
• Evaluate vendor software for compatibility with city-wide computer systems
• Respond to IT on-call emergencies
• Assess problematic issues and make appropriate judgment to correct issue
• Work cooperatively and maintain effective working relationships