Telecom Engineer

RESPONSIBILITIES:
Kforce has a client in Rocklin, CA that is seeking a Telecom Engineer.

Responsibilities:
* Use your hands-on abilities, working side by side with our people to get things done
* Analyze telecom problems and needs (e.g., interference, intelligibility, clarity, etc.) to determine the most appropriate means of reducing, eliminating, and/or avoiding current and future problems and improving communications
* Ensure that telecom documentation (diagrams, MOPs, etc.) is kept current
* Implement scalable and reliable telecom solutions working with other team members and neighboring engineering groups
* Develop integrated solutions through collaboration and proactive communication with infrastructure and business teams
* Participate in the Voice and Telecom on-call rotation
* Plan, design, engineer, and construct telecom systems
* Determine appropriate configurations of telecom hardware and software to ensure the desired performance of telecom equipment
* Research, gather and compile relevant technical information to enhance, modify and maintain assigned networks and telecom systems
* Evaluate new products and services from vendors to determine applicability to hardware, software, networks, and telecom systems in use by our Corporate, Stores, Distribution Centers, Care Centers, and international sites

REQUIREMENTS:
* Bachelor's degree in business, Computer Sciences, Engineering, or related field (an equivalent combination of related education, training, and experience may be considered)
* 10+ years of Telecom Platform Experience (Avaya, Cisco Webex, Genesys, Five9s, Nice+, and/or conference and calling platforms such as Microsoft Teams)
* 5+ years of Voice Engineering Experience including SBC from Audiocodes, Oracle and SONUS
* Skilled at diagnosing and solving complex problems and providing detailed technical analysis for SIP and Audio Codecs
* Superior oral and written communication skills with the ability to influence others
* Enjoy mentoring and teaching others at all skills levels
* Comfortable presenting to different audience types (technical and business)
* Knowledge of theory and principles of project management
* Extensive technical experience with architecture and implementing numerous network/telecom protocols such as OSPF, BGP, SIP, H323, RTSP, DNS, DHCP, QoS, MGoogle Cloud Platform, Skinny, etc.) in addition to WAN communications protocols including MPLS, DWDM, OC carrier
* Hardware/Software: Solid experience with the full range of Avaya (CM6/7, IP Office, Partner, G450, G430, S8800, PBX, ACD), Cisco (CUCM, SRST, ACD), Zoom AV, Microsoft MTR, Genesys Pure Cloud and Microsoft Enterprise Voice
* Knowledge and understanding of Care Center Call Recording, Speech Analytics, and Workforce Optimization
* Knowledge and understanding of various SBC's; Oracle, Audio Codes, etc.
* Understanding cloud and on-premises telecom deployments
* Strong capabilities in authoring technical documentation including HLD/LLD/NIP
* Functional knowledge of Windows and Linux administration tools and interfaces (both GUI and shell)
* Basic scripting skills in Python and PowerShell are a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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