End User Support Technician

Randstad Digital is a seeking an experienced End User Support Technician for an exciting opportunity in Kansas City, MO. The End User Support Technician will install and upgrade computer equipment for end users. The End User Support Technician will troubleshoot and determine a solution when a computer user experiences difficulties.

Job Duties:

• Provide technical assistance and resolution as necessary with strong emphasis on customer support, teamwork, and urgency.
• Image, configure, install, repair, and upgrade computer systems and perform routine maintenance.
• Troubleshoot for hardware and technical incidents.
• Update and resolve tickets assigned individually or within a group queue, providing timely resolutions and customer support.
• Provide support to customers seeking technical assistance in person or remote.
• Perform inventory or devices and track and maintain their assignment to customers.
• Resolve tickets in the ServiceNow Support queue, meeting department specifications.
• Provide high level of customer support through detailed documentation in ticketing system.
• Assist customers with installation of new software packages, based on licensing requirements.
• Perform new hire desk setups, office/department move equipment connection.
• Partner with IT Service Owners for the resolution of complex issues.
• Provide accurate information on IT products and/or services and their availability.
• Follow-up with customers and provide updates on request status'.
• Document resolution steps for reoccurring issues in knowledge base.
• Provide updates for out of date knowledge base documents.
• Participate in Problem and Change management processes as necessary.
• Provide tier-1 AV hardware troubleshooting, and on-site connection/presentation support as requested.

• High School Diploma/GED Required + min 8 years relevant experience as a Service Desk, Help Desk, or End User support professional
• Knowledge of computer hardware and operating systems (Microsoft environment)
• ServiceNow experience is preferred
• Analytical and well organized
• Good communication skills, written, verbal, and listening
• Able to work well independently as well as in a group.
• Must be a self-starter

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.