Overview
On Site
USD 20.00 - 24.00 per hour
Full Time
Skills
Budget
Augmented Reality
Project Management
Preventive Maintenance
Performance Management
FOCUS
Electronic Commerce
Customer Support
Regulatory Compliance
Reporting
Global Positioning System
Continuous Improvement
Documentation
Technical Writing
Business Communications
Problem Solving
Conflict Resolution
Analytical Skill
Communication
Management
Data Entry
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2071885
Job Description:
Trust & Safety Support Agent
1 year contract - potential for extension and conversion to permanent pending budget and conversion
5 on-site days per week in Bentonville, AR
Full time job - 40 hour work week, 8 am - 5 pm
Compensation Range: $20-24 an hour
Our client is looking for an engaged and excited associate to support our growing team. The Trust and Safety Operations support agent will support the company's incident review process. The position will focus both on daily execution of processing driver incidents and appeals. In this role the associate will be required to demonstrate the ability to review incidents, properly code incidents, and take appropriate actions to resolve.
Trust and Safety coordinates with cross functional partners across Legal, Compliance, eCommerce Operations and Customer Support. The Trust and Safety Operations support agent is expected to work independently to meet daily performance goals.
Essential Functions:
-Supports and executes company operations by collaborating with cross-functional partners to ensure the needs of the customer and business are met.
-Communicates with internal and external partners regarding processes, requirements, and performance measurements to support compliance of the Marketplace.
-Review new or flagged products with daily reporting of rule inaccuracy.
-Execute best-practice standards and report trends or behaviors requiring escalation
-Completes work assignments and priorities by using policies, data, and resources.
-Recommends and proactively escalates opportunities to enable the Trust and Safety team to meet its customer promise.
-Solutions will be grounded in data and metrics that drive the business.
Responsibilities:
-Process customer escalations and safety issues in internal systems, ensuring proper documentation and accurate data entry. Follow current policies to appropriately categorize these issues. Review incident history to take appropriate action on accounts.
-Review personally identifiable information (PII) documents to ensure drivers are qualified and cleared
-Act as liaison and coordinate investigation efforts between internal/external teams. Ensure there is appropriate follow-up and information is exchanged efficiently.
-Collect statements from drivers, customers, and stores to assist with resolving customer complaints and safety issues. Document these details in our systems. Leverage this information to make determination on restricting driver/customer access to the platform.
-Analyze GPS and timestamp data to understand timeline of events.
-Understand Trust and Safety and store operational processes with guidance from the team.
-Address feedback provided by drivers on current operations, processes, and the driver app. Route them to the appropriate team for further handling when needed.
-Support continuous process improvement by identifying opportunity areas and providing suggestions.
-Assist with ad-hoc process documentation and other technical writing.
-Become adept with various internal systems.
-Coordinates with different departmental teams.
Target Qualifications:
-1+ year in claims support, safety support, customer service, or investigations type role.
-Degree in business, communications, or liberal arts.
-Problem solving/analytical skills.
-Strong written and verbal communication skills. Ability to actively listen, gather facts, and drive conversations.
-Strong computer, technology, email, and time management skills.
-Systems data entry.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Trust & Safety Support Agent
1 year contract - potential for extension and conversion to permanent pending budget and conversion
5 on-site days per week in Bentonville, AR
Full time job - 40 hour work week, 8 am - 5 pm
Compensation Range: $20-24 an hour
Our client is looking for an engaged and excited associate to support our growing team. The Trust and Safety Operations support agent will support the company's incident review process. The position will focus both on daily execution of processing driver incidents and appeals. In this role the associate will be required to demonstrate the ability to review incidents, properly code incidents, and take appropriate actions to resolve.
Trust and Safety coordinates with cross functional partners across Legal, Compliance, eCommerce Operations and Customer Support. The Trust and Safety Operations support agent is expected to work independently to meet daily performance goals.
Essential Functions:
-Supports and executes company operations by collaborating with cross-functional partners to ensure the needs of the customer and business are met.
-Communicates with internal and external partners regarding processes, requirements, and performance measurements to support compliance of the Marketplace.
-Review new or flagged products with daily reporting of rule inaccuracy.
-Execute best-practice standards and report trends or behaviors requiring escalation
-Completes work assignments and priorities by using policies, data, and resources.
-Recommends and proactively escalates opportunities to enable the Trust and Safety team to meet its customer promise.
-Solutions will be grounded in data and metrics that drive the business.
Responsibilities:
-Process customer escalations and safety issues in internal systems, ensuring proper documentation and accurate data entry. Follow current policies to appropriately categorize these issues. Review incident history to take appropriate action on accounts.
-Review personally identifiable information (PII) documents to ensure drivers are qualified and cleared
-Act as liaison and coordinate investigation efforts between internal/external teams. Ensure there is appropriate follow-up and information is exchanged efficiently.
-Collect statements from drivers, customers, and stores to assist with resolving customer complaints and safety issues. Document these details in our systems. Leverage this information to make determination on restricting driver/customer access to the platform.
-Analyze GPS and timestamp data to understand timeline of events.
-Understand Trust and Safety and store operational processes with guidance from the team.
-Address feedback provided by drivers on current operations, processes, and the driver app. Route them to the appropriate team for further handling when needed.
-Support continuous process improvement by identifying opportunity areas and providing suggestions.
-Assist with ad-hoc process documentation and other technical writing.
-Become adept with various internal systems.
-Coordinates with different departmental teams.
Target Qualifications:
-1+ year in claims support, safety support, customer service, or investigations type role.
-Degree in business, communications, or liberal arts.
-Problem solving/analytical skills.
-Strong written and verbal communication skills. Ability to actively listen, gather facts, and drive conversations.
-Strong computer, technology, email, and time management skills.
-Systems data entry.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.